Josepablo Polanco
8350 Burnet Ave
Summary
Dynamic front desk associate skilled in customer relationship management, payment management, and appointment scheduling. Committed to fostering a collaborative atmosphere while efficiently handling inquiries, ensuring smooth check-in processes, and enhancing client satisfaction. Enthusiastic and a committed team member!
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Smoky Hollow Roasters
118 Sierra Street Unit C
12.2025 - Current
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained new baristas on beverage preparation and customer service protocols.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented quality control procedures to enhance beverage consistency and taste.
Front Desk Associate
Gold's Gym
9301 Tampa Ave.
06.2025 - 10.2025
- Greeted members and guests with friendly, professional customer service.
- Managed front desk operations and ensured smooth check-in processes.
- Assisted clients in scheduling appointments and class registrations.
- Maintained cleanliness and organization of the front desk area.
- Handled inquiries about memberships, services, and promotions effectively.
- Processed payments and managed member accounts accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
Barista
Starbucks
Van Nuys, California
09.2020 - 10.2023
- Implemented best practices for providing excellent customer service.
- Committed team member, always bringing fellow co-workers together.
- Always creating a comfortable environment that would make workflow smooth and efficient.
- Experienced in a fast-paced workflow, great at working under pressure.
Education
High School Diploma -
Champs Charter High-school
6842 Van Nuys Blvd.06.2020
Skills
- Customer service
- Appointment scheduling
- Payment processing
- Front desk operations
- Membership management
- Customer relationship management
- Cash handling
- Credit card handling
- Fluent in English and Spanish
- Expense reporting
- Analytical mastery
- Order processing efficiency
- Shift scheduling
- Cleanliness maintenance
- Drink preparation speed
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista Shift Supervisor
Smoky Hollow Roasters
12.2025 - Current
Front Desk Associate
Gold's Gym
06.2025 - 10.2025
Barista
Starbucks
09.2020 - 10.2023
High School Diploma -
Champs Charter High-school
Education and Training
other