Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jackson Richardson-Falk

Barista
Kelowna,BC

Summary

Responsible Barista Shift Manager with [Number] years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Outgoing Barista Shift Supervisor offering [Number] years of experience overseeing daily operations of high traffic locations. Hardworking and organized individual well-versed in maintaining records, training employees and ordering and receiving inventory. Motivated worker with in-depth knowledge of POS systems. Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Barista Shift Supervisor

Starbuck's Coffee
09.2022 - 09.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Designed and adjusted work schedules to meet business demands.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Participated in budgeting and forecasting activities to make informed decisions.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Monitored food preparation, production, and plating for quality control.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Controlled food costs and managed inventory.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Barista

Starbucks
09.2018 - 09.2022
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Education

No Degree - Psychology

Okanagan College
Kelowna, BC

High School Diploma -

École Kelowna Secondary School
Kelowna, BC
06.2018

Skills

  • Quality control
  • Cash handling accuracy
  • Resource allocation
  • Attention to detail
  • Interpersonal skills
  • Team leadership
  • Espresso machine operation
  • Menu development
  • Customer service excellence
  • Barista training
  • Organizational skills
  • Latte art expertise
  • Problem-solving abilities
  • Drink preparation speed
  • Supply Ordering
  • Shift Scheduling
  • Shop Opening and Closing
  • Complaint Handling
  • Retail Operations
  • Backroom Stocking
  • Coffee Grinding
  • Customer Service
  • Social Media Management
  • Language Proficiency
  • Order Processing

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Cashier - Achieved highest Number of new credit accounts opened within one-month period.
  • Collaborated with team of [Number] in the development of [Project name].

Languages

French
Native or Bilingual

Timeline

Barista Shift Supervisor

Starbuck's Coffee
09.2022 - 09.2023

Barista

Starbucks
09.2018 - 09.2022

No Degree - Psychology

Okanagan College

High School Diploma -

École Kelowna Secondary School
Jackson Richardson-FalkBarista