Joseline Rivera
Santa Maria
Summary
Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Panda Express
08.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Manager
Louisiana Popeyes Chicken
06.2020 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Pioneer Valley High School
Santa Maria, CA06.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Customer service management
- Team supervision
- Safety processes and procedures
Languages
Spanish
Full Professional
Timeline
Shift Leader
Panda Express
08.2020 - Current
Manager
Louisiana Popeyes Chicken
06.2020 - 08.2022
Pioneer Valley High School
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