Josee Guy
St-Jean
Summary
Experienced branch manager with a proven track record of enhancing operational efficiency, driving growth, and fostering team collaboration. Recognized for adaptability to changing needs and effective problem-solving skills. Expertise in strategic planning, delivering exceptional customer service, and maintaining financial oversight. A reliable leader focused on achieving results and empowering teams to reach their full potential.
Overview
24
24
years of professional experience
Work History
Branch Manager
NEDCO
01.2022 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Outside Sales Representative
NEDCO
12.2020 - 12.2021
- Built strong client rapport to establish diversified network of connections.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Analyzed competitor activities and market trends, adjusting sales tactics accordingly for optimal results.
Product Coordinator
Transfab
12.2015 - 12.2018
- Maintained up-to-date knowledge of industry best practices through regular research and professional development opportunities, ensuring a competitive edge in the marketplace.
- Collaborated with cross-functional teams to develop innovative product solutions, resulting in increased customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner, fostering lasting relationships with clients.
- Enforced strict quality control procedures throughout the production process, guaranteeing consistent excellence across all products under coordination.
Inside Sales Representative
ABB
12.2000 - 12.2012
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Managed friendly and professional customer interactions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Education
General Social Science -
Cégep Montmorency
Laval, QCSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Strong team-builder
- Team player
Languages
English
Native or Bilingual
Personal Information
Employee ID: 111417
Timeline
Branch Manager
NEDCO
01.2022 - Current
Outside Sales Representative
NEDCO
12.2020 - 12.2021
Product Coordinator
Transfab
12.2015 - 12.2018
Inside Sales Representative
ABB
12.2000 - 12.2012
General Social Science -
Cégep Montmorency
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