JOSE VILLACORTA
Santa Clarita,CA
Overview
30
30
years of professional experience
1
1
Certification
Work History
CABLE MENTOR/SUPERVISOR
Time Warner Cable
01.1997 - 09.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with the management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive links between external customers and internal operations.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Supervised a crew of 40 employees.
Route Relief Driver
Bimbo USA Bakery
03.2016 - 06.2021
- Inspected and loaded delivery trucks and picked up customer returns.
- Logged mileage, stops, orders and carton counts for each route.
- Received, counted and inspected inventory for delivery.
- Correctly completes DOT (US Department of Transportation) logs daily and submits other documentation.
- Drives sales through the acquisition of new display space, incremental displays and through using sales data to establish other store-level plans.
- Merchandising, stocking, and proper ongoing rotation of product on store shelves and displays, ensuring best quality and freshness of products.
- Conducts daily route settlement procedures to account for all products, invoices, and maintain proper inventory counts.
Route Relief Specialist
MISSION LINEN & UNIFORM SERVICES
01.2022 - Current
- Maintains a professional appearance in compliance with the company’s standards.
- Calls on prospective customers to solicit new business.
- Informs regular customers of new products or services.
- Drives truck to deliver laundry and/or uniforms to customer’s place of business.
- Collects or picks up rejected or unsold laundry and/or uniforms. Loads/unloads truck.
- Develops and maintains the customer’s goodwill by providing assistance to the customer, demonstrating an interest in the customer, devoting time to the customer, and practicing courtesy towards the customer at all times.
- Conduct business in a professional manner to minimize or eliminate customer complaints. Handles the complaints and questions in the same manner as stated, making sure that the supervisor is kept informed and able to assist, if necessary.
- Listens to and resolves service complaints. Maintains inventory and follows the company’s policies on inventory control.
- Collects money from customers, makes a change, and records transactions on customer invoices.
- Issues or obtains customer signature on invoices for pickup or delivery.
- Records delivery and inventory information on daily invoices.
Education
Business Management -
University of Phoenix-Southern California Campus
Carson, CA07-2009
Liberal Arts And General Studies - undefined
Los Angeles City College
Los Angeles, CA06-1991
High school diploma - undefined
FairFax High School
Los Angeles, CA06-1989
Skills
- Aerial and underground cabling MDU and single home
- Running fiber with hot and cold splicing Tough cable installation following Go95 code
- Phone including home alarms and intercom systems
- B2B switches and routers
- Pole climbing
- Defensive driving
- Managed two area systems (City of Industry and Eagle Rock) mentor new supervisor
- Established new sale routes with new customers and re-established past routes with previous customers
Certification
- Driver's License
- CDL
Languages
English - Fluent
Spanish - Fluent
Timeline
Route Relief Specialist
MISSION LINEN & UNIFORM SERVICES
01.2022 - Current
Route Relief Driver
Bimbo USA Bakery
03.2016 - 06.2021
CABLE MENTOR/SUPERVISOR
Time Warner Cable
01.1997 - 09.2015
Liberal Arts And General Studies - undefined
Los Angeles City College
High school diploma - undefined
FairFax High School
Business Management -
University of Phoenix-Southern California Campus