Jonathan Westphal
Santa Rosa
Summary
Skilled Cable Splicing Technician with strong background in performing cable splicing tasks, testing cables and connections, and resolving cable issues. Strengths include deep understanding of various splicing techniques, ability to work under challenging conditions, and adherence to safety standards. Past roles have resulted in improved efficiency of cable systems, ensuring smooth operations and minimal disruptions.
Seasoned installation and repair technician setting up, configuring, and maintaining diverse telecommunications systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1997
1997
years of post-secondary education
1
1
Certification
Work History
Cable Splicing Technician
ATT
Santa Rosa
06.1999 - 04.2022
- Spliced fiber optic and copper cables for telecommunications networks.
- Installed and maintained underground and aerial cable systems.
- Conducted testing and troubleshooting of cable installations for performance issues.
- Collaborated with team members to complete installation projects efficiently.
- Ensured compliance with safety standards during all splicing operations.
- Documented work performed and maintained accurate records of installations.
- Operated specialized tools for cable preparation and splicing processes.
- Provided technical support to customers regarding cable service issues.
- Executed on-time and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
- Drove revenue by promoting products and services for sales conversions.
- Participated in regular meetings with supervisors to discuss progress updates and potential challenges.
- Proactively identified and solved problems that impacted management and business directions.
- Followed safety protocols at all times while working on jobsites to prevent injuries or accidents.
- Improved operational efficiencies by managing work requests, new orders, pricing and changes while coordinating logistics to verify service dates.
- Repaired damaged cables by stripping back insulation layers, replacing conductors and re-insulating with new jackets.
- Researched solutions for complex problems encountered during installations utilizing available resources.
- Constructed various types of splices from fusion to butt connectors as well as temporary repairs using crimp connectors.
- Prepared detailed reports regarding maintenance activities performed on each job site.
- Installed cable support systems such as ladders, trays, conduits and other related components.
- Strategized long-term business needs while driving customer feedback for process improvements.
- Terminated all types of cables including coaxial, twisted pair, multi-pair, flat wire and fiber optics.
- Reduced process gaps while training technicians on best practices and protocols.
- Performed pre-splice testing of cables and connectors to ensure proper functioning before splicing.
- Measured electrical characteristics of transmission lines using appropriate instruments such as voltmeters and ohmmeters.
- Inspected fiber optic cables for any damages or irregularities prior to splicing.
- Worked with team members to coordinate tasks efficiently throughout each project's duration.
- Provided technical assistance over the phone or online for customers experiencing difficulties with their services.
- Assisted in training junior technicians on basic troubleshooting procedures for resolving technical issues quickly.
- Conducted post-splice tests on newly spliced cables to confirm the integrity of the connection.
- Configured specialized equipment used in cable installation and repair such as fusion splicers, cleavers and cable locators.
- Built up a variety of mechanical connections using soldering techniques when required.
- Analyzed test results and identified any discrepancies in performance, making necessary adjustments as needed.
- Managed technicians while leading and delegating job assignments, tracking project statuses and resolving issues to maximize productivity.
- Maintained accurate records of all materials used during installation projects for future reference purposes.
- Adhered strictly to industry standards when installing cables according to blueprints or schematics provided.
- Secured client retention by driving product benefits and features around client needs.
- Installed, set up, and repaired devices and system components.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Assembled and installed communication equipment.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Installed and repaired distribution racks and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Tested connections to verify power supplies and communication link functionality.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities, and homes.
- Resolved customer inquiries through phone and email communication.
- Educated customers on product features and services available.
- Managed escalated issues by coordinating with relevant departments.
- Trained new staff on company policies and customer service standards.
- Assisted customers with order placement and billing questions effectively.
- Provided feedback to management regarding common customer concerns.
- Worked closely with other departments to ensure quality customer service delivery.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Managed incoming calls from customers in a professional manner.
- Adhered to all company guidelines when interacting with customers.
- Upheld privacy and security requirements for customer information.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Mentored new employees on procedures and policies to maximize team performance.
- Expressed appreciation for patronage, inviting, and encouraging customer return visits.
- Developed relationships with customers through friendly conversations.
- Followed up on customer inquiries not immediately resolved.
- Consulted with customers to resolve service and billing issues.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Suggested solutions for improvement of product offerings based on customer feedback.
- Greeted and assisted customers with inquiries regarding products and services.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Maintained records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services.
- Processed orders, forms, applications, and requests.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Exceeded company productivity standards on consistent basis.
- Resolved customer complaints via phone, email, mail, or social media.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed strong customer relationships to encourage repeat business.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Represented members in grievance meetings and negotiations with management.
- Facilitated communication between union members and company leadership.
- Educated members on rights and union policies through workshops.
- Monitored workplace conditions to ensure compliance with safety regulations.
- Assisted in organizing union events and member engagement activities.
- Collaborated with labor relations team to address member concerns effectively.
- Provided support during contract negotiations to uphold member interests.
- Documented and reported workplace issues to improve employee relations.
- Participated in negotiations with employers over changes in wage rates, overtime rules, vacation time allotments.
- Resolved conflicts between union members and management through mediation sessions.
- Counseled employees regarding their rights under the CBA as well as state and federal laws governing labor relations.
- Advocated for workers' rights within the organization while respecting the company's interests.
- Collaborated with human resources personnel to ensure that all employee benefits are being administered properly.
- Conducted investigations into workplace complaints of unfair treatment or safety issues.
- Reviewed disciplinary action taken against employees to determine if it was consistent with the CBA or applicable laws.
- Monitored the implementation of new policies related to labor contracts.
- Attended monthly meetings with management to review contract compliance and address employee concerns.
- Maintained records of grievances filed by union members and tracked their resolution status.
- Assisted union members in filing grievances and preparing for hearings.
- Investigated reports of harassment or discrimination involving any member of the bargaining unit.
- Conducted training sessions for new hires on their rights as a union member.
- Provided advice and guidance on labor-related matters to union members.
- Represented individual employees at arbitration proceedings when required.
- Ensured that all grievance procedures are followed according to the collective bargaining agreement.
- Investigated employee grievances and recommended appropriate actions based on collective bargaining terms.
- Interpreted contractual agreements for employers and employees to support collective bargaining and labor relations processes.
- Mediated or arbitrated discussions between parties in cases of labor disputes.
- Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
Education
Piner High
Santa Rosa, CASkills
- Fiber optic splicing
- Cable installation
- Circuit testing
- Network troubleshooting
- Project management
- Customer relationship management
- Technical support
- Safety compliance
- Documentation practices
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Training and mentoring
- Time management
- Splice closure preparation
- Overhead line work
- Hand tools proficiency
- Electrical systems
- System upgrades
- Trenching techniques
- Conduit installation
- Connector termination
- Confined space entry
- Telecommunications Knowledge
- OSHA compliance
- Emergency repairs
- Bucket truck operation
- Grounding procedures
- Optical loss testing
- Fault location
- Continuity testing
- Fusion splicing
- Signal testing
- Aerial lifts
- Power tools operation
- Equipment calibration
- Mechanical splicing
- Telecommunications
- Color-coded wiring
- Underground construction
- Termination panel installation
- Loss test set operation
- Stress tolerance
- Conduit bending techniques
- Aerial lift operation
- Hand tool proficiency
- Quality control measures
- Power distribution
- Cable splicing expertise
- Optical power meter usage
- Signal troubleshooting
- Fiber optics
- Emergency restoration procedures
- Joint encapsulation techniques
- Schematic interpretation
- Transformer connections
- Adherence to safety protocols
- Cable testing proficiency
- Splice closure assembly
- Network infrastructure maintenance
- Telecommunications systems
- Electrical safety practices
- Fault location identification
- Structured cabling systems
- Grounding system implementation
- Underground cable installation
- Continuous learning attitude
- Mechanical splicing methods
- Reliability
- Multitasking
- VoIP Systems Knowledge
- Relationship building
- Customer service
- Professional demeanor
- Electronic equipment repair
- Active listening
- Adaptability and flexibility
- Vehicle operation
- Route navigation
- Vehicle inspection
- Maintenance management
- Cable splicing
- Adaptability
- Route determination
- Processes and procedures
- Defensive driving
- Adaptable driving techniques
- Basic vehicle repairs
- Passenger support
- Load securing
- Maintenance and repair
- Order picking and processing
- Clean driving record
- Daily logging
- Confidentiality
- CDL license
- Driving in adverse conditions
- Customer rapport
- Safety management
- Traffic law observation
- Passenger assistance
- Safety protocols
- Materials transport
- Commercial driving
- Route logs
- Schedule management
- Heavy lifting
- Punctuality
- DOT compliance
- Vehicle inspections
- Route planning
- Equipment monitoring
- Transportation
- Safe driving techniques
- Problem-solving
- Valid Driver's license
- Physical stamina
- GPS and route planning
- Driving and transportation
- Passenger guidance
- Punctual and reliable
- Shipping and packaging
- Patience and tact
- Fuel efficiency
- Navigational systems and GPS
- Safe driving practices
- Inclement weather driving
- Basic vehicle maintenance
- Friendly and outgoing
- Delivery pickup
- Team building
- Verbal and written communication
- Map reading
- Loading and unloading
- Conflict resolution
- Appointment scheduling
- Load monitoring
- Passenger transportation
- Strategic planning
- Vehicle maintenance
- Flexible schedule
Languages
English
Native/ Bilingual
Certification
- PELLETB certificate/completion on 8/19/2025
Accomplishments
- Premier Performer 3/02. Highest jobs done per 8 hour shift with excellent customer service feedback. Nominated by management and chosen by upper management.
Affiliations
- Family man
- Volunteer for school events/trips
- Love of firearms and firearm safety
- Reload my own ammunition
- Archery
- Weight training
- Calisthenics
- Thirst for knowledge
- Assist at family owned and operated day care
Timeline
Cable Splicing Technician
ATT
06.1999 - 04.2022
Piner High