Jose Quintero
Rancho Cucamonga
Summary
Dynamic Carpet Cleaning Technician with a proven track record at COIT, showcasing exceptional interpersonal skills and professionalism. Mastered advanced cleaning techniques, significantly enhancing customer satisfaction and loyalty through meticulous service and effective problem-solving. Excelled in safety standards and task prioritization, contributing to a notable increase in repeat business.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Carpet Cleaning Technician
COIT
09.2023 - Current
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Inspected surface to be covered to determine condition and correct imperfections that might show through carpet or cause carpet to wear unevenly.
- Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
- Upheld strict safety protocols during all aspects of the job, minimizing risk for both employees and clients alike.
- Established rapport with clientele through professional demeanor and thoughtful follow-up after completed jobs.
- Educated customers on proper carpet maintenance techniques, promoting long-lasting results post service.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
Carpet Cleaning Technician
COIT
07.2007 - 09.2023
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Identified appropriate spotting agents to use on persistent stains.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
- Applied rub chemical solutions with hand brushes to carpets and upholstery.
- Increased overall productivity by effectively managing time and prioritizing tasks, completing assigned duties promptly and efficiently.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Continuously updated knowledge of industry trends and techniques to provide superior service to clients.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Improved customer satisfaction by providing thorough and efficient carpet cleaning services.
- Guided scrubbing machines over rug surfaces to loosen embedded dirt.
- Moved furniture weighing up to 100 pounds to prepare homes for cleaning.
- Reduced client complaints by promptly addressing concerns and ensuring complete satisfaction with the service provided.
- Contributed to increased repeat business through exceptional performance that encouraged customer loyalty and referrals within their network.
- Provided accurate quotes based on assessments, ensuring transparent pricing structures and building trust with clients.
Education
No Degree - General Studies
Azusa High School
Azusa, CASkills
- Analytical thinking
- Interpersonal skills
- Professionalism
- Self motivation
- Task prioritization
- Safety standards and protocols
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Carpet Cleaning Technician
COIT
09.2023 - Current
Carpet Cleaning Technician
COIT
07.2007 - 09.2023
No Degree - General Studies
Azusa High School
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