Jose Leiva-Artola
Palmdale
Summary
Detail-oriented office technician with expertise in streamlining workflow processes and enhancing organizational efficiency. Proven ability to manage multiple tasks while ensuring compliance and fostering teamwork.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Technician
California Department of Corrections and Rehabilitation
Lancaster, CA
01.2017 - Current
- Processed and maintained accurate records for inmate information management systems.
- Assisted in coordinating office operations to ensure compliance with departmental policies.
- Developed and implemented organizational strategies to enhance workflow efficiency.
- Trained new staff on office procedures and software usage, promoting knowledge transfer.
- Managed inventory of office supplies, ensuring availability while minimizing costs.
- Streamlined document retrieval processes, reducing response time for requests significantly.
- Collaborated with multidisciplinary teams to support rehabilitation program initiatives effectively.
- Conducted regular audits of administrative procedures to identify areas for improvement and compliance gaps.
- Demonstrated adaptability in managing multiple tasks simultaneously while maintaining focus on achieving desired results efficiently under pressure situations or tight deadlines.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
Office Technician
Department of Rehabilitation
Lancaster, CA
11.2024 - 06.2025
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Increased accuracy in document preparation by proofreading all materials thoroughly before distribution to relevant parties.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Streamlined workflow processes for increased productivity with attention to detail in task prioritization and delegation.
Shift Leader
Jack in the Box
Lancaster, CA
03.2012 - 11.2016
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed inventory levels and coordinated supply orders to optimize stock availability.
- Implemented process improvements that enhanced service speed and customer satisfaction.
- Conducted performance evaluations, providing constructive feedback to enhance team efficiency.
- Resolved customer complaints effectively, maintaining high service standards and loyalty.
- Coordinated shift schedules, ensuring adequate staffing during peak hours for operational efficiency.
- Monitored cash handling procedures, ensuring accuracy in register transactions and financial reporting.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Cashier
Jack in the Box
Lancaster, CA
10.2011 - 03.2012
- Processed customer transactions efficiently, maintaining accuracy in cash handling and register operations.
- Provided exceptional customer service, resolving inquiries and ensuring a positive dining experience.
- Trained new team members on operational procedures and point-of-sale systems for effective performance.
- Managed inventory levels, restocking supplies to ensure availability of menu items during peak hours.
- Assisted in maintaining cleanliness and organization of the front-line area to uphold health standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Eastside High School
Lancaster, CANo Degree - Cyber Security
Antelope Valley College
Lancaster, CA07-2027
Skills
- Strong organizational skills
- Multitasking efficiency
- Professional telephone etiquette
- File organization
- Scheduling appointments
- Data entry proficiency
- Inventory monitoring
- Document management
- Equipment Repair
- Proofreading expertise
- Spreadsheet creation
- Calendar management
- Problem-solving capacity
- Teamwork
- Time management
- Attention to detail
- Flexible and adaptable
Accomplishments
- Achieved federal court ordered compliance by completing inmate appointment scheduling with accuracy and efficiency.
- Supervised team of 20 staff members during my time as a shift leader at Jack in the Box.
- Recently supervised team of 25 staff members in the absence of a supervisor for an extended period of time.
- Used Microsoft Excel to develop inventory tracking spreadsheets further improving compliance with federal court ordered due dates.
Certification
- Certified Spanish Translator, California Department of Corrections and Rehabilitation
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Elementary
Interests
- Enjoy going to the gym for overall physical and mental well-being
- Avid snowboarder
- Trying new coffee shops with my family
Timeline
Office Technician
Department of Rehabilitation
11.2024 - 06.2025
Office Technician
California Department of Corrections and Rehabilitation
01.2017 - Current
Shift Leader
Jack in the Box
03.2012 - 11.2016
Cashier
Jack in the Box
10.2011 - 03.2012
High School Diploma -
Eastside High School
No Degree - Cyber Security
Antelope Valley College