Jose Baten
Los Angeles
Summary
Dependable and highly motivated individual with extensive customer service and sales experience equipped for fast paced work. Meets needs with attention to detail and hard working approach. Ability to interact with customers in a professional and tactful manner.
Overview
6
6
years of professional experience
Work History
Dealership Account Manager
Westlake Financial Services
Los Angeles, CA
09.2024 - 09.2025
- Coordinated with the marketing department to develop promotional materials and advertising campaigns.
- Identify and engage new dealership partners to expand network, drive growth, and strengthen market presence in the automotive finance sector.
- Communicating with dealership partners by phone or email to ensure their needs are understood and addressed.
- Supported dealership partners by conducting training, seminars and educational presentations.
- Generated new clients through researching, cold calling and networking within defined markets.
Account Specialist 90's Collector
Westlake Financial Services
09.2023 - 09.2024
- Processed payments and applied them to customer accounts accurately and timely.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collections Practices Act (FDCPA).
- Conducted skip tracing to locate individuals responsible for outstanding balances.
- Negotiated settlements and payment agreements with customers.
- Assisted borrowers in payment plans to bring accounts current.
Account Specialist 60's Collector
Westlake Financial Services
Los Angeles, CA
04.2022 - 09.2023
- Coordinated with other departments or agencies to resolve billing discrepancies or misapplied payments.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collections Practices Act (FDCPA).
- Accurately documented account information and collection activities.
- Processed payments from debtors via phone, email, and online methods, enhancing collection efficiency.
- Utilized skip tracing tools and reference sources to identify and locate delinquent borrowers, contributing to successful account recovery.
Account Specialist 60's WPM Collector
Westlake Financial Services
Los Angeles, CA
10.2021 - 04.2022
- Processed and applied payments to customer accounts with accuracy and timeliness, ensuring account integrity.
- Ensured compliance with all company policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
- Arranged for debt repayment or established repayment schedules based on customers financial situations.
- Utilized skip tracing methods to find debtors.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
Account Specialist 30's WPM Collector
Westlake Financial Services
Los Angeles, CA
10.2019 - 10.2021
- Documented account information and collection activities to maintain accurate records.
- Ensured compliance with all company policies and the Fair Debt Collections Practices Act (FDCPA).
- Educated customers on significance of timely payments for preserving good credit history.
- Processed customer payments accurately, updated accounts, and notified customers of additional responsibilities.
Education
Bachelor of Science - Public Health
California State University, Northridge
Northridge, CAAssociate of Arts - Social And Behavioral Studies
Los Angeles City College
Los Angeles, CAHigh School Diploma - undefined
Hollywood High School
Los Angeles, CASkills
- Credit Analysis
- Account Servicing
- Problem-solving
- Goal achievement
- Financial Analysis
- Client management
- Goal achievement
- Written communication
- Teamwork
- Bilingual
- Communication
- Multitasking
Timeline
Dealership Account Manager
Westlake Financial Services
09.2024 - 09.2025
Account Specialist 90's Collector
Westlake Financial Services
09.2023 - 09.2024
Account Specialist 60's Collector
Westlake Financial Services
04.2022 - 09.2023
Account Specialist 60's WPM Collector
Westlake Financial Services
10.2021 - 04.2022
Account Specialist 30's WPM Collector
Westlake Financial Services
10.2019 - 10.2021
High School Diploma - undefined
Hollywood High School
Associate of Arts - Social And Behavioral Studies
Los Angeles City College
Bachelor of Science - Public Health
California State University, Northridge