Jose Barriga
Los Angeles
Summary
Dynamic Travel and Experience Manager with a proven track record at Element Lifestyle, excelling in customer experience management and account management. Expert in crafting personalized itineraries and fostering strong client relationships, resulting in increased loyalty and satisfaction. Adept at multitasking and maintaining attention to detail, ensuring seamless travel experiences.
Overview
9
9
years of professional experience
Work History
Travel and Experience Manager
Element Lifestyle
02.2022 - 02.2025
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
- Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Senior Travel Manager
Velocity Black
03.2018 - 01.2020
- Increased client satisfaction by implementing personalized travel itineraries tailored to individual preferences and needs.
- Managed budgets effectively by tracking expenses closely and negotiating competitive pricing options without compromising quality or experience.
- Streamlined booking processes for more efficient service and reduced wait times for clients.
- Maintained an extensive network of contacts within the travel industry, allowing for better access to exclusive deals and packages for our clients.
- Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
- Managed a team of travel agents, providing guidance and support to ensure high-quality customer service.
- Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
- Developed strong relationships with key industry partners, enhancing the company''s reputation within the travel sector.
Support Specialist
Mr & Mrs Smith
07.2016 - 03.2018
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
Education
Bachelor of Arts - Gender Studies
Pitzer College
Claremont, CA05-2012
Skills
- Customer experience management
- Sales and upselling
- Customer relations
- Customer account management
- Account management
- Itinerary development
- Attention to detail
- Time management
- Multitasking
- Travel booking processes
Working knowledge of:
- Sabre
- ADX
- Salesforce
- Opera PMS
- Microsoft Office
Timeline
Travel and Experience Manager
Element Lifestyle
02.2022 - 02.2025
Senior Travel Manager
Velocity Black
03.2018 - 01.2020
Support Specialist
Mr & Mrs Smith
07.2016 - 03.2018
Bachelor of Arts - Gender Studies
Pitzer College
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