Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Barriga

Los Angeles

Summary

Experienced with optimizing customer interactions and satisfaction. Utilizes analytical skills to identify and resolve service issues effectively. Track record of leading successful initiatives that enhance customer loyalty and operational efficiency.

Overview

9
9
years of professional experience

Work History

Travel and Experience Manager

Element Lifestyle
02.2022 - 02.2025
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Managed key accounts with diligence and professionalism, ensuring the highest level of service was consistently delivered.
  • Maintained thorough understanding of industry trends allowing early identification of potential opportunities or challenges.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Senior Travel Manager

Velocity Black
03.2018 - 01.2020
  • Increased client satisfaction by implementing personalized travel itineraries tailored to individual preferences and needs.
  • Managed budgets effectively by tracking expenses closely and negotiating competitive pricing options without compromising quality or experience.
  • Streamlined booking processes for more efficient service and reduced wait times for clients.
  • Maintained an extensive network of contacts within the travel industry, allowing for better access to exclusive deals and packages for our clients.
  • Negotiated favorable contracts with vendors, resulting in cost savings and improved services for clients.
  • Managed a team of travel agents, providing guidance and support to ensure high-quality customer service.
  • Assisted clients with travel emergencies or last-minute changes by efficiently coordinating alternative arrangements with minimal disruption.
  • Developed strong relationships with key industry partners, enhancing the company''s reputation within the travel sector.

Support Specialist

Mr & Mrs Smith
07.2016 - 03.2018
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Resolved complex customer issues, ensuring high satisfaction rates with personalized support solutions.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.

Education

Bachelor of Arts - Gender Studies

Pitzer College
Claremont, CA
05-2018

Skills

  • Cross-functional teamwork
  • Customer experience management
  • Sales and upselling
  • Customer relations
  • Customer account management
  • Account management
  • Itinerary development
  • Attention to detail
  • Time management
  • Multitasking
  • Travel bookings processes

Languages

Spanish
Native or Bilingual

Timeline

Travel and Experience Manager

Element Lifestyle
02.2022 - 02.2025

Senior Travel Manager

Velocity Black
03.2018 - 01.2020

Support Specialist

Mr & Mrs Smith
07.2016 - 03.2018

Bachelor of Arts - Gender Studies

Pitzer College

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Jose Barriga