Jose Aguirre
Maple Ridge,BC
Summary
Seasoned Service Manager bringing 25 years of Automotive Service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
21
21
years of professional experience
Work History
Service Manager
Murray Mazda
07.2017 - 07.2023
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Analyzed service reports to identify areas of improvement.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
Assistant Service Manager
West Coast Mazda
06.2002 - 06.2017
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved customer complaints in professional and timely manner.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
AUTOMOTIVE APPRENTICE - Automotive Technician Foundation
British Columbia Institute of Technology
Burnaby, BC05.1997
Skills
- Guest Satisfaction
- Reliable and Responsible
- Multitasking and Organization
- Staff Management
- Team Scheduling
- Job Assignments
- Task Delegation
- Maintenance Planning
- Analytical Thinking
- Overseeing Technicians
- KPI Monitoring
- Service and Parts Teams Management
- Forecasting
Timeline
Service Manager
Murray Mazda
07.2017 - 07.2023
Assistant Service Manager
West Coast Mazda
06.2002 - 06.2017
AUTOMOTIVE APPRENTICE - Automotive Technician Foundation
British Columbia Institute of Technology
Similar Profiles
Aria BakkerAria Bakker
Product Advisor at Murray MazdaProduct Advisor at Murray Mazda
Miranda Norman-EastMiranda Norman-East
ISS and Attendance Paraprofessional at Murray County School System- North Murray HighISS and Attendance Paraprofessional at Murray County School System- North Murray High
Emmie LolkusEmmie Lolkus
Medical Terminology and Careers Teacher at Murray County Central/Murray County Medical CenterMedical Terminology and Careers Teacher at Murray County Central/Murray County Medical Center
Ayden BarrettAyden Barrett
Server at Fort Alexandra CafeServer at Fort Alexandra Cafe
Christopher CunninghamChristopher Cunningham
Production Manager at Cobotix ManufacturingProduction Manager at Cobotix Manufacturing