Rose Medina
Santa Clara
Summary
I am a motivated worker with exceptional social skills and communication abilities. Dedicated to following health and safety guidelines. I pursue every opportunity to support team members and proactively address issues. I am a dedicated leader, problem-solver, with 5 years of experience in customer service.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
06.2020 - Current
- Provided exceptional guest experiences, consistently adhering to company service standards throughout all front-of-house operations.
- Ensured consistent food quality, working closely with the kitchen staff to maintain high standards of preparation and presentation.
- Streamlined inventory management processes, reducing waste and controlling costs more effectively.
- Carefully interviewed, selected, trained, and supervised staff.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Receptionist
Apple
09.2022 - 04.2023
- Kept the reception area clean and neat to give visitors and employees a positive first impression
- Answered the phone promptly and directed incoming calls to correct offices
- Resolved visitor/employee problems and complaints
- Corresponded with clients through email and telephone
- Welcomed employees and visitors with friendly greetings, answered general questions, gathered the nature of visit, directed to specific offices and provided friendly, knowledgeable assistance
- Sorted and received mail correspondence between departments
- Scheduled office meetings and client appointments for staff teams
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
Forever 21
11.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
Education
High school diploma -
Mission College
Santa Clara, CASkills
- Work Coordination
- Guest Satisfaction
- Critical Thinking
- Diligent and Dependable
- Staff Leadership
- Problem anticipation and resolution
- Office Equipment Operation
- Verbal and Written Communication
- Telephone Skills
- Data Inputting
- Organization and Efficiency
- Customer Service Management
Timeline
Receptionist
Apple
09.2022 - 04.2023
Service Manager
Chipotle Mexican Grill
06.2020 - Current
Forever 21
11.2019 - 03.2020
High school diploma -
Mission College
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