Dynamic Operations Supervisor at Cargojet with a proven track record in enhancing workflow efficiency and team performance. Skilled in operational planning and customer relationship management, I excel in training teams and implementing policies that drive success. Passionate about fostering collaboration and achieving operational excellence in fast-paced environments.
Organize and brief the operations team to ensure the safe and timely loading and offloading of aircraft and trucks.
Delegate duties to ground handlers, and oversee the performance and productivity of staff.
Provide accurate information to management, and management control.
Complete operational paperwork, and perform an audit to ensure accuracy.
Prepare a summary of the daily report to management and management control.
Communicate with customers in a professional and courteous manner.
Communicate information to load planners in a timely manner.
Assist the manager in the success of the operation by performing.
aircraft offload/load, cargo handling, and customer service duties.
Collect, organize, and distribute flight and freight information in a clear and organized manner.
Maintain a safe and clean working environment.
Notify the manager of all policy and procedure violations to ensure a safe and effective operation.