JORGE BARAJAS MAGDALENO
MADERA
Summary
I had the privilege of working for a few companies where I’ve learned valuable professional skills such as customer communications, service, and satisfaction. In both my academic and professional life, I have been consistently praised as a hard-worker by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven leadership, teamwork, and problem-solving skills. .
Overview
8
8
years of professional experience
Work History
Insurance Agent
Daniel Sanchez Farmers Insurance Agency
01.2022 - Current
- Is the first line of communication between agent and their customers, developed a relationship with loan officers for potential home insurance deals, and established an efficient way to file and organize client information
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Also actively researched coverage for at risk locations and sought the best fit for the insured and their property
Academic Tutor
Fresno City College
09.2023 - Current
- Enhanced student comprehension by utilizing various teaching methods and techniques.
- Boosted student confidence with personalized tutoring sessions tailored to individual learning styles.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Developed strong rapport with students, fostering a supportive and positive learning environment.
MANAGER
NERI INSURANCE AGENCY INC
12.2019 - 10.2021
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed a team of insurance agents, providing training and support to maximize sales performance and customer service quality.
SUPERVISOR
UCSB FAMILY VACATION CENTER
06.2016 - 08.2019
- Enhanced camper experience by developing and implementing engaging activities and programs.
- Collaborated with other supervisors to identify areas for improvement and implement necessary changes.
- Maintained accurate records of camper attendance, medical information, dietary restrictions, and other relevant details for easy reference when needed.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Ensured safety of campers by closely monitoring daily activities and adhering to established protocols.
RETAIL SALES ASSOCIATE
WIRELESS LIFESTYLE
01.2016 - 01.2018
- Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
- Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
- Contributed to a team-oriented environment by collaborating with colleagues on sales strategies and customer service techniques.
Education
Bachelor of Arts - Sociology
California State University - Fresno
Fresno, CA12.2025
Associate of Arts - Sociology
Fresno City College
Fresno, CA12.2023
Skills
- Progress Monitoring
- Event preparation
- Upselling strategies
- Customer Service
- Client Relations
- Workforce Management
- Staff Development
- Marketing
- Verbal and written communication
- Effective Communication
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Academic Tutor
Fresno City College
09.2023 - Current
Insurance Agent
Daniel Sanchez Farmers Insurance Agency
01.2022 - Current
MANAGER
NERI INSURANCE AGENCY INC
12.2019 - 10.2021
SUPERVISOR
UCSB FAMILY VACATION CENTER
06.2016 - 08.2019
RETAIL SALES ASSOCIATE
WIRELESS LIFESTYLE
01.2016 - 01.2018
Bachelor of Arts - Sociology
California State University - Fresno
Associate of Arts - Sociology
Fresno City College
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