Deyci Gurrola
Paramount
Summary
Oriented professional with a proven track record at Farmers Insurance Agent - Erika Sanchez, enhancing office efficiency and customer satisfaction. Skilled in data entry and customer service, adept at prioritizing work and solving problems. Demonstrated ability to improve processes and maintain a high level of professionalism and maturity.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
8
8
years of professional experience
Work History
Office Assistant
Farmers Insurance Agent - Erika Sanchez
11.2016 - 09.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Dental Assistant
D&D Dental
08.2014 - 09.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Encounter form for billing
- Manage office (order office supply,get shipments ready for Ups,Fedex dental laboratories
- Manage office (order office supply,get shipments ready for Ups,Fedex dental laboratorieso
- Manage front office duties (schedule appointments,check patient insurance,receive payment,data entry
Sales Associate
Axcell Boost Mobile
03.2012 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Dental Assistant
Dental School
Downey, CA04-2016
High School Diploma -
Paramount High School
Paramount, CA06-2013
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Faster learner
- File organization
- Dedicated team player
- Administrative support
- Prioritizing work
- Professional and mature
- Strong problem solver
- Scheduling
- Documentation and reporting
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Office Assistant
Farmers Insurance Agent - Erika Sanchez
11.2016 - 09.2019
Dental Assistant
D&D Dental
08.2014 - 09.2016
Sales Associate
Axcell Boost Mobile
03.2012 - 11.2012
Dental Assistant
Dental School
High School Diploma -
Paramount High School
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