Jorel Martinez-tria
Pickering Casino Resort
Pickering,Canada
1
Language
14
years of professional experience
Experienced Gaming Operations professional skilled at managing fast-paced environments and ensuring smooth gameplay. Strong teamwork and adaptability lead to optimal results. Proficient in card dealing, customer service, and compliance with gaming regulations, delivering reliable support with precise hand-eye coordination and effective communication.
Work History
Casino Dealer
6 Years 11 Months- Operated table games including blackjack, roulette, and poker, ensuring a fair and enjoyable experience for all players.
- Monitored players to prevent fraudulent activities, collaborating with security to maintain game integrity.
- Handled disputes, problems and concerns with expert customer service skills.
- Developed strong relationships with regular patrons through excellent customer service skills.
- Addressed disputes to ensure satisfaction, problems and concerns with expert customer service skills.
Sales Supervisor
3 Years 7 Months- Led weekly sales meetings to align team on targets, strategies, and performance outcomes.
- Cultivated strong relationships with key clients through tailored service and support, enhancing client satisfaction.
- Supervised sales team to achieve daily and seasonal targets through strategic planning and execution.
- Implemented training programs, enhancing team performance and product knowledge across various sales channels.
- Analyzed sales data to identify trends, informing decision-making and driving revenue growth initiatives.
Sales Supervisor
1 Year 6 Months- Monitored inventory levels and coordinated with purchasing department to ensure stock replenishment.
- Coordinated moves, oversaw merchandising, and constructed displays to enhance sales floor presentation.
- Coordinated merchandise replenishment and merchandise flow from stock room to sales floor.
- Coordinated merchandise replenishment and streamlined flow from stock room to sales floor.
Crew Trainer
5 Years 7 Months- Oversaw order management from start to finish, ensuring quality and accuracy before delivering to customers.
- Achieved high inspection scores by managing food handling and safety procedures.
- Managed orders from start to finish, verifying quality and quantity before bagging customer items.
- Facilitated training for new employees on standard operating procedures and customer service to enhance service quality.
- Coordinated employee time sheets and leave schedules to minimize conflicts based on availability and service demand.
- Minimized schedule conflicts, organizing employee time sheets and leave schedules based on availability and service demand.
Education
Associate in Science (A.S.) - Health and Fitness
Skills
Gambling regulations compliance
Strong mathematical skills
Customer service excellence
Guest relations
Conflict resolution
Tactful communication
Team collaboration
Financial reporting
Dispute resolution
Player behavior analysis
Team synergy
Collection reporting
Psychological Understanding
Languages
English - Proficient (C2)
Timeline
Casino Dealer
Pickering Casino Resort
09.2019 - CurrentRead More
Sales Supervisor
Nike
01.2019 - 07.2020Read More
Sales Supervisor
Toronto Blue Jays
03.2017 - 10.2020Read More
Crew Trainer
McDonalds
12.2012 - 07.2018Read More
Centennial College
Associate in Science (A.S.) from Health and Fitness
Read More
ADDITIONAL INFORMATION
- Alcohol and Gaming Commission License Level 2
- Ontario Joint Health Safety Committee Certified