Jordyn Quesnel
Peoples Jewelers
BROCKVILLE,ON
1
Certification
6
years of professional experience
Compassionate professional with experience in retail leadership, customer service, and child and youth care. Builds strong relationships and leads teams to create positive experiences for clients and children. Committed to delivering tailored support through effective communication and problem-solving.
Work History
Key Holder Supervisor
1 Year 4 Months- Assisted in managing opening and closing procedures and ensuring accuracy of cash register balances.
- Supported inventory control through regular stock assessments and organization.
- Maintained security protocols to protect store assets and customer safety.
- Aided in supervising team members to promote a collaborative work environment.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Addressed inquiries regarding custom jewelry to provide tailored solutions.
- Facilitated sales transactions while promoting additional product offerings.
- Contributed to achieving monthly sales targets through effective customer engagement.
- Transformed occasional customers into repeat clients by building rapport.
- Demonstrated leadership by motivating team members and fostering a positive atmosphere.
- Promoted upselling techniques to increase overall sales volume.
- Provided training to new employees on store policies and sales strategies.
- Engaged in outreach efforts to attract new customers and enhance brand visibility.
- Engaged in continuous learning about new collections and industry trends.
- Maintained a clean and organized sales environment to promote a positive shopping experience.
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Trained and mentored staff on customer service excellence and product knowledge.
Educational Assistant
1 Year- Supported students with special needs through individualized assistance and encouragement.
- Adapted instructional materials to meet diverse student needs and learning styles.
- Monitored student progress, providing feedback to teachers for tailored instruction.
- Assisted teachers in implementing lesson plans and classroom activities.
- Collaborated with educational staff to enhance classroom management strategies.
- Organized and facilitated small group sessions to reinforce core concepts and skills.
- Implemented behavioral management techniques to promote positive student engagement.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
Barista Trainer
4 Years 4 Months- Trained new baristas on beverage preparation and customer service standards.
- Ensured compliance with health, safety, and sanitation regulations during training sessions.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma
Bachelor of Arts - Major in Psychology, Minor in Criminology
No Degree - Child And Youth Care
Skills
Inventory control
Service upselling
Sales target achievement
Merchandise presentation
Store maintenance
Appointment scheduling
Customer engagement
Visual merchandising
Organizational skills
Multitasking Abilities
Excellent communication
Multitasking
Reliability
Certification
- Diamond Council of America Certification, 2026
- Mental Health First Aid, 2024
- CPI Training, 2023
- CPR & First Aid, 2022
Timeline
Key Holder Supervisor
Peoples Jewelers
04.2025 - CurrentRead More
Educational Assistant
Multiple Schools Across UCDSB, CDSBEO, and OCDSB.
04.2024 - 04.2025Read More
Barista Trainer
Starbucks, Barista
02.2020 - 06.2024Read More
St Michael Catholic High School
High School Diploma
Read More
Laurentian University
Bachelor of Arts from Major in Psychology, Minor in Criminology
Read More
Algonquin College
No Degree from Child And Youth Care
Read More