Jordyn Ducharme
Saskatoon,SK
Summary
Adaptable professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and contribute to team success. Experienced in leadership, customer service, multitasking, and time management, consistently meeting goals. Committed to taking on new challenges and supporting company needs with organized practices.
Overview
4
4
years of professional experience
Work History
MTAP Clerk
Metis Nation - Saskatchewan
Saskatoon, SK
10.2023 - Current
- Resolved citizen inquiries, providing accurate information and timely assistance.
- Handled citizen complaints professionally to ensure satisfaction.
- Answered phones courteously, ensuring high-quality customer service.
- Processed incoming requests and documentation, streamlining workflow management.
- Executed data entry tasks for maintaining updated citizen payments.
- Maintained organized filing systems for efficient access to citizen records and information.
- Coordinated interdepartmental communication to enhance project updates and collaboration.
Acting MTAP Supervisor
Metis Nation - Saskatchewan
Saskatoon, SK
11.2025 - 04.2026
- Directed team of 6 employees, optimizing workflow through strategic task delegation.
- Supervised daily operations, ensuring compliance with program policies and guidelines.
- Implemented process improvements, enhancing operational efficiency and streamlining daily tasks.
- Trained new staff on operational procedures and program policies to ensure consistency.
- Conducted performance evaluations and provided constructive feedback to foster individual growth.
- Resolved citizen inquiries and complaints promptly, maintaining high satisfaction levels.
- Maintained clear communication with director regarding team performance and progress updates.
- Processed weekly payments for the NRT program and oversaw the payment process for MTAP.
- Compiled monthly PMC report numbers for MTAP and NRT, ensuring accuracy and timeliness.
Spin Instructor
Sugispin
Saskatoon, SK
01.2025 - Current
- Led engaging spin classes for diverse participants, fostering community and motivation.
- Curated music playlists to elevate atmosphere and boost participant engagement.
- Provided personalized feedback to improve individual performance outcomes.
- Coordinated with staff to plan and execute special fitness events and challenges, fostering community involvement.
- Attended professional development workshops to refine cycling instruction techniques.
- Explored current fitness trends to integrate innovative ideas into spin classes.
Summer Internship
Metis Nation - Saskatchewan
Saskatoon, SK
05.2022 - 08.2023
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with cross-functional teams to align project objectives.
- Assisted administrative team in streamlining daily operations for increased efficiency.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Completed day-to-day duties accurately and efficiently.
- Summer 2023 worked alongside Health team to assist in research and data analysis.
- Diversified knowledge on the Metis government structure, as well as corporate day to day operations.
Education
High School Diploma -
Bethlehem Catholic High School
Saskatoon, SK06-2021
Skills
- Customer service excellence
- Team leadership
- Feedback delivery
- Performance tracking
- Workflow optimization
- Problem-solving skills
- Effective communication
- Public speaking confidence
- Interpersonal skills
- Community building
- Goal setting expertise
- Team-building activities
- Data entry accuracy
Training
- Performance Review - Manager Trainer 2026
- Customer Service Essentials - 2025
References
References available upon request.
Timeline
Acting MTAP Supervisor
Metis Nation - Saskatchewan
11.2025 - 04.2026
Spin Instructor
Sugispin
01.2025 - Current
MTAP Clerk
Metis Nation - Saskatchewan
10.2023 - Current
Summer Internship
Metis Nation - Saskatchewan
05.2022 - 08.2023
High School Diploma -
Bethlehem Catholic High School