JORDYN DORIS
Edmonton,Canada
Summary
After 13 years of working in the hospitality industry, I am seeking to broaden my horizons and challenge myself in a new and fulfilling line of work. My time in the industry contributed to my attention to detail, time management skills, guest relations, problem solving, etc. and I am looking to bring these skills to a new environment where there is possibility for more growth.
Overview
10
10
years of professional experience
Work History
Reception Manager
Vadara Salon Spa
08.2022 - 01.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Increased revenue through upselling salon services and amenities, promoting special offers, and encouraging repeat bookings.
- Created relationships with all guests that entered the salon.
- Maintained social media presence for the salon, creating content and promoting current offers and new products.
Server/Bartender
Tavern on Whyte
03.2021 - 10.2021
- Duties include helping to open the bar, taking customer orders, making drinks, serving drinks and food, cleaning/side duties
- Duties also included proper procedure closing the bar.
Server/Bartender/Event Coordinator
Teddy's Bar and Grill
02.2022 - 09.2022
- Duties include taking customer's orders, bringing food to customers in a timely manner, explaining each dish as it hits the table, side duties, opening bar, closing bar
- Teddy's is also considered a small casino, with over 30 VLT's
- Duties included maintenance of said machines and also being able to run lottery tickets as per Alberta's AGLC guidelines.
Server
Station on Jasper
06.2018 - 03.2020
- Duties include helping to open the bar, taking customer orders, making drinks, serving drinks and food, cleaning/side duties
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided the entertainment acts with what they required in the green room and attended to their personal needs as well.
Assistant General Manager
Have Mercy
07.2017 - 11.2018
- Began as a server/shift leader and quickly worked my way up to becoming assistant general manager
- Duties as AGM included opening/closing the restaurant, ordering product, making and sending daily reports, hiring, training, assisting staff, motivating staff, as well as other administrative and active tasks
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Have Mercy was an incredibly lively resto-venue that taught me a lot about proper management of a bar and the importance of maintaining proper procedure while also making it an enjoyable atmosphere to work.
Server/Bartender
The Buckingham
03.2013 - 07.2017
- Duties include helping to open the bar, taking customer orders, making drinks, serving drinks and food, cleaning/side duties
- The Buckingham is a busy/fast paced pub on Whyte Avenue that taught me the importance of efficient service with a smile.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/bartender
Vivo Ristorante
09.2013 - 07.2017
- Duties include taking customer's orders, bringing food to customers in a timely manner, explaining each dish as it hits the table, side duties, opening bar, closing bar
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Vivo Ristorante is upscale Italian cuisine, here I acquired further knowledge about authentic Italian foods and wine.
Education
Bachelor of Education/Bachelor of Fine Arts - English/Theatre
Red Deer College
High school diploma -
HJ Cody High School
05.2011
Skills
- Moderate computer knowledge; able to learn concepts quickly and have worked with a variety of POS programs
- Strong People Skills and guest relations; Able to get along with diverse personalities
- Marketing and Promotions
- Able to work independently or as part of a team
References
References available upon request.
Timeline
Reception Manager
Vadara Salon Spa
08.2022 - 01.2023
Server/Bartender/Event Coordinator
Teddy's Bar and Grill
02.2022 - 09.2022
Server/Bartender
Tavern on Whyte
03.2021 - 10.2021
Server
Station on Jasper
06.2018 - 03.2020
Assistant General Manager
Have Mercy
07.2017 - 11.2018
Server/bartender
Vivo Ristorante
09.2013 - 07.2017
Server/Bartender
The Buckingham
03.2013 - 07.2017
Bachelor of Education/Bachelor of Fine Arts - English/Theatre
Red Deer College
High school diploma -
HJ Cody High School
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