Jordy-Adiel Mpundu
Nepean
Summary
Hardworking and dedicated worker but also a leader well-versed in creating and directing different type of communications and web content. Proficient in budget, safety and administrative concerns. I am also a responsable, kind and outgoing person who can fit in every department due to my work ethic. I also take pride in having great interpersonal communication skills and being a fast learner.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Transport Canada
2023.06 - Current
- Monitors the CID stakeholder email box and respond to inquiries from with external clients for CID related inquiries and respond to their inquiries or directs inquiries to the appropriate source as required
- Provide CID technical support and advice/guidance to clients.
- Participates in internal working group to identify and document CID registration system bugs and enhancements as well as recommend application changes. Test new versions of the application and report the findings and issues to the responsible manager
- Develop, update and implement administrative procedures, user manual, guidelines and standards to ensure quality and efficient services provided to clients and to provide guidance on procedure/processes to CID team on an ongoing basis
- Verify and maintain data base and data integrity by varying, developing consistent parameters and ensuring archiving of updated and revised rules
- Support the Dashboards/Reporting/BI reports design and implementation
- Support the CID awareness/advertising/engagement activities
Communications Agent (FSWEP Student)
National Defence
2022.07 - 2022.12
- Collaborated with team to promote, plan and organize communication materials.
- Utilized digital and computer software to upload, post or edit online content.
- Advised and supported communications team during strategy development meetings.
- Analyzed the government website's content and provided some relevant feedback on the web renewal project
- Conducted thorough research to support the development of accurate and informative communications materials.
Data Analyst
Employment and Social Development Canada
2021.05 - 2021.12
- Transformed raw data into actionable insights for internal teams.
- Increased usefulness of analytical reports with enhanced data mining and segmentation techniques.
- Improved operations with skilled data interpretation and results analysis using various statistical techniques.
- Offered current, relevant insights, enabling front-line teams to make data-driven decisions.
- Synthesized current business intelligence and trend data to support recommendations for action.
- Utilized data visualization tools to effectively communicate business insights.
Sales Representative
RBC Royal Bank of Canada
2019.06 - 2019.10
- Maximized customer satisfaction by quickly responding to any concern or request.
- Delivered exceptional sales support by staying current on the bank's insurance plan offerings and company processes
- Prioritized sales activities for maximum returns, including calling on active and dormant accounts to offer new products and services
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Host
Swiss Chalet Rotisserie & Grill
2017.07 - 2017.11
- Upheld restaurant reputation by maintaining professional presentation standards across service team and dining room.
Education
Bachelor With Double Major - Public Admnistration and Communication
University of Ottawa
Ottawa, Ontario12.2022
High School Diploma -
École Secondaire Catholique Pierre-Savard
Nepean, ON06.2018
Skills
- Bilingual
- Customer Service
- Data Entry
- Verbal and Written Communication
- Communication Strategy Development
- Office Administration
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Second Language Evaluation Results
Test of Reading Comprehesion : C
Test of Written Expression : C
Oral Test : E
Timeline
Administrative Assistant
Transport Canada
2023.06 - Current
Communications Agent (FSWEP Student)
National Defence
2022.07 - 2022.12
Data Analyst
Employment and Social Development Canada
2021.05 - 2021.12
Sales Representative
RBC Royal Bank of Canada
2019.06 - 2019.10
Host
Swiss Chalet Rotisserie & Grill
2017.07 - 2017.11
Bachelor With Double Major - Public Admnistration and Communication
University of Ottawa
High School Diploma -
École Secondaire Catholique Pierre-Savard
Second Language Evaluation Results
Test of Reading Comprehesion : C
Test of Written Expression : C
Oral Test : E
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