JORDENNE JOHNSTON-VERNON
Cold Lake
Summary
Dedicated customer service professional with 7 years of experience in diverse roles, including expertise in cash handling and providing support in a hospital setting. Proven ability to deliver exceptional service, manage transactions accurately, and thrive in fast-paced environments. Seeking a role to showcase a strong work ethic and customer-centric approach.
Overview
5
5
years of professional experience
Work History
Sales Representative
Tom Harris Telus
02.2024 - Current
- Enhance client satisfaction by addressing concerns promptly and providing exceptional service.
- Conduct product demonstrations to educate customers on features, benefits, and competitive advantages.
- Demonstrate in-depth knowledge of up to date mobile plans, home services and TV packages.
- Work closely with marketing and technical teams to ensure seamless customer experiences.
- Identify and pursuing new sales opportunities.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Monitor customers for signs of security concerns and escalated issues to management.
BARTENDER
CFMWS
11.2022 - Current
- Increase customer satisfaction by providing excellent service and crafting high-quality cocktails
- Have developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Serve drinks while maintaining a clean and sanitary bar space
- In charge of doing large orders of stock, doing inventory for the bar and ensuring the bar is up to date as needed
- Balance cash registers daily along with cash safes, including depositing substantial cash amounts
- Handle large volumes of cash transactions
- Ensure the area is safe and suitable for members and guests’ usage
- Make sure rules and regulations are being followed
- Monitor alcohol consumption and intervene if necessary.
ARENA OPERATOR
CFMWS
11.2023 - 04.2024
- Monitored the day-to-day operations and usage of all facility areas
- Maintained grounds and playing area of facilities
- Operated equipment and performed maintenance/service checks as required
- Greeted visitors, assisted them and directed them to the appropriate area or person
- Monitored equipment usage, returns, proper storage and provided reports to the supervisor
- Patrolled the facilities to ensure arena rules and regulations were being adhered to
- Opened and closed the facilities in accordance with proper security regulations
- Flooded and maintained the ice rink surface using the Zamboni as required
- Ensure the safety of all members and enforce the rules concerning conduct and use of equipment at the arena
PATIENT PORTER / PATIENT AMBASSADOR
Victoria General Hospital
02.2021 - 09.2022
- Transported patients to their designated appointments or rooms
- Assisted nurses and doctors with patient transfers from stretcher to bed
- Interacted with many different individuals while being understanding and maintaining an overall awareness of their respective situations
- Acknowledged patient circumstances and how to make them feel comfortable during transportation
- Greeted visitors and patients at the main entrance while asking their physical health status
- Triaged and admitted patients while in the ER
- Took personal information in order to assist visitors and patients
- Identified if a visit was essential by communicating with the appropriate personnel
- Asked self-assessment questions due to COVID-19
- Explained health entrance restrictions as required
- Addressed any concerns a visitor or patient had
SERVER / BARTENDER
Mr. Mikes
01.2021 - 09.2022
- Ensured customer satisfaction by understanding and acknowledging each person's needs and wants
- Multitasked on a daily basis, making sure tables were happy, food was delivered and drinks were full
- Handled cash, credit card transactions, and ensured accurate change distribution
- Conducted precise cash transactions and managed payment from customers
- Conversed with and connected with the restaurant guests while serving them
- Maintained a positive attitude at work and ensured the guests’ concerns were heard
- Worked behind the bar while serving tables, including very high pace movements while ensuring everyone’s needs were satisfied.
CUSTOMER SERVICE ASSOCIATE
Warehouse One
09.2019 - 01.2021
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported company and clients, including addressing inquiries, resolving issues and managing customer service
- Documented conversations with customers to track requests, problems and solutions
- Replenished shelves to maintain adequate merchandise levels
- Delivered positive service and support to each customer, paving way for future business opportunities
- Implemented effective cash handling procedures to minimize discrepancies
Education
High School Diploma -
Royal Bay Secondary
Victoria, British Columbia06.2020
Skills
- Effective communication
- Positive teamwork and collaboration
- Constant quality assurance
- Conflict resolution
- Work well under pressure and in high paced environments
- Always willing to help others when in need
- Able to maintain a calm and confident attitude while multitasking
References
Zach Wilson, (250) 889-0079
Natalie Ryan, (250) 661-2391
Jessica McCormick, (780) 545-7740
Timeline
Sales Representative
Tom Harris Telus
02.2024 - Current
ARENA OPERATOR
CFMWS
11.2023 - 04.2024
BARTENDER
CFMWS
11.2022 - Current
PATIENT PORTER / PATIENT AMBASSADOR
Victoria General Hospital
02.2021 - 09.2022
SERVER / BARTENDER
Mr. Mikes
01.2021 - 09.2022
CUSTOMER SERVICE ASSOCIATE
Warehouse One
09.2019 - 01.2021
High School Diploma -
Royal Bay Secondary
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