Katia Hernandez
Sacramento
Overview
5
5
years of professional experience
Work History
Sales Representative
T-Mobile
12.2022 - Current
- Informed customers of promotions to increase sales productivity and volume.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Mobile Expert
T-Mobile
02.2022 - 07.2022
- Meet performance targets that include sales, customer service, and quality of sale metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered questions about store policies and addressed customer concerns.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Associate
In-N-Out
04.2021 - 04.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Manager
McDonald's
08.2020 - 06.2021
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High school or equivalent -
Grant Union High School
Sacramento, CA06-2021
Skills
- Effective communication
- Quickly adjusts to change
- Effective self-management
- Collaborative teamwork
- Effective problem resolution
- Proficient in bilingual communication
Timeline
Sales Representative
T-Mobile
12.2022 - Current
Mobile Expert
T-Mobile
02.2022 - 07.2022
Associate
In-N-Out
04.2021 - 04.2022
Manager
McDonald's
08.2020 - 06.2021
High school or equivalent -
Grant Union High School
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