Jorden Kananga
Winnipeg,MB
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Nike Factory Outlet. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations and resolving customer complaints with empathy. Increased repeat business through exceptional problem-solving abilities and computer proficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Nike Factory Outlet
05.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Online Customer Service Representative
Sunlifefamilyhealth
12.2023 - 05.2024
- Maintained a high level of professionalism and composure during challenging interactions, leading to positive outcomes for both the customer and the company.
- Answered live online chats to give quick answers and solve problems faster.
- Helped customers navigate website to order [Product or Service] online for added convenience and access to larger inventory.
- Developed customer service processes to improve customer satisfaction.
- Identified trends in customer concerns and proactively suggested improvements to products, services, or processes.
- Assisted clients with product questions to facilitate online ordering process.
Call Center Representative
Telus Mobility
12.2020 - 12.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Canadian Tire
06.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Hudson's Bay
06.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sisler High School
Winnipeg, MB06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Service Representative
Nike Factory Outlet
05.2024 - 10.2024
Online Customer Service Representative
Sunlifefamilyhealth
12.2023 - 05.2024
Customer Service Representative
Canadian Tire
06.2021 - 02.2022
Call Center Representative
Telus Mobility
12.2020 - 12.2023
Customer Service Representative
Hudson's Bay
06.2019 - 10.2020
High School Diploma -
Sisler High School
Similar Profiles
Anaiah AndersonAnaiah Anderson
Sales Associate/Visual Merchandiser at Nike Factory OutletSales Associate/Visual Merchandiser at Nike Factory Outlet
D'ANgelo GreenD'ANgelo Green
Athlete Sales Associate at Nike Factory OutletAthlete Sales Associate at Nike Factory Outlet
Jocelyn BrushettJocelyn Brushett
Retail Sales Associate at Nike Factory OutletRetail Sales Associate at Nike Factory Outlet