Jordan Wilson
Fort Saskatchewan,AB
Summary
Goal-driven Service Manager offering over three years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Communicative and team player oriented with skills in coaching and task delegation.
Overview
9
9
years of professional experience
Work History
Service Manager
Get True
Edmonton, AB
09.2021 - 03.2024
- Led hiring processes and conducted comprehensive training sessions to onboard new team members effectively, ensuring alignment with company standards and goals.
- Developed and implemented service strategies focused on enhancing customer satisfaction and improving service quality, resulting in increased positive feedback and client retention.
- Conducted performance evaluations and provided constructive feedback to team members, fostering a culture of continuous improvement and accountability.
- Monitored service metrics and analyzed customer feedback to identify areas for enhancement, leading initiatives to address gaps and improve overall service delivery.
- Collaborated with cross-functional teams to ensure seamless coordination and communication, optimizing workflow efficiency and achieving organizational objectives.
Jack & Slide
Premay Equipment
Edmonton, AB
06.2019 - 09.2021
- Reconfiguration and calibration of Scheuerle SPMT and Intercombi platform trailers
- Direct hand and radio communication with crane operatives to ensure the safety of both workers and materials
- Ensure proper maintenance of vehicles, and reporting of any mechanical faults, damage or concerns to maintenance supervisor
- Responsible for the safe and accurate loading and unloading of heavy equipment to and from project locations in an effective and efficient manner
S.P.M.T Operator
Mammoet USA
Houston, TX
03.2017 - 11.2019
- Ensuring all components and the SPMT systems were in good working condition for transportation and lifting
- Troubleshooting any issues with trailers which did not conform to typical approved methods to ensure safe transportation
- Correctly assessing and giving attention to space (or lack of space), obstacles present, and correct securing of loads
- Reading engineering drawings/sketches to ensure that loads, loading methods, load securing, and load transport complied with expectations
- Performed and checked rigging and lashing upon the SPMT and load, to ensure that the move was performed safely for personnel, load and equipment
Jack & Slide
Mammoet Canada
Edmonton, AB
03.2015 - 02.2017
- Worked with multiple jacking systems ensuring safe and effective lifting
- Worked effectively as a team member using strong communication skills to ensure safe and successful lifts
- Utilized experienced radio communication skills to allow fluid interpersonal instructions
- Operated proficiently a wide variety of equipment including skid steer, and lift trucks.
- Safely and efficiently loaded and offloaded, crane mats, rigging cribs, and install skid rails
Education
High School Diploma -
Fort Saskatchewan High School
Fort Saskatchewan, AB01-2008
Skills
- Workplace Safety
- Customer Service
- Estimating and Quoting
- Reliable and Responsible
- Team Leadership
- Documentation And Reporting
Timeline
Service Manager
Get True
09.2021 - 03.2024
Jack & Slide
Premay Equipment
06.2019 - 09.2021
S.P.M.T Operator
Mammoet USA
03.2017 - 11.2019
Jack & Slide
Mammoet Canada
03.2015 - 02.2017
High School Diploma -
Fort Saskatchewan High School
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