AJESH MAHARAJ
Cocagne,NB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
Service Manager
Rallye Motors Infiniti
Moncton, NB
01.2024 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Trained new employees on the use of customer relationship management software systems.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Rental Coordinator
Cooper Equipment Rentals
09.2022 - 10.2023
- Provide customers product and service rental estimates
- Negotiate; finalize and accurately prepare all rental agreements for customer contracts
- Prepare rental agreements and forward to accounts
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Coordinated rental contracts and agreements with customers, vendors, and other stakeholders.
- Monitored daily rental schedules and ensured timely delivery of products and services.
- Assisted customers in selecting appropriate rental options based on their needs.
- Prepared invoices for each completed transaction and collected payments from customers.
Estimator
Craftsman Collision
11.2021 - 03.2022
- Write estimates and supplements for Direct Repair Programs (DRPs) and walk in work
- Order parts, assign techs, inspect vehicles throughout the repair process, and do a final inspection at the completion of the work for quality control.
Service Manager
Canadian tire
04.2018 - 05.2021
- Effectively manage team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
- Display extensive working knowledge of industry standards and practices, including product details and company services offered
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Assists with or performs administrative tasks
- Resolve service desk problems and improves current service desk methods to increase productivity and customer service
- Monitor department issues and client complaints to define patterns and work to lessen those recurring issues
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
- Oversaw team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work
Operations Manager
Delta Car & Truck Rental Limited
12.2016 - 01.2019
- Primarily responsible for the day to day operations of the Delta location
- Maintenance of 35 - 60 rental car fleet through damage control and car sales
- Monitor and review competitive pricing and fleet availability through daily internet sources
- Train new employees, assist with fleet maintenance and appearance cleanliness
- Maintain license plates and registration of vehicles
- Communicated detailed contracts, rental policies, and procedures
- Resolve issue with customer escalations in person or via email
- Build relationships in the local market with directors of private airports, hotel managers and body shops to establish long-term business growth
Customer Service Representative
Budget Rent a Car
03.2016 - 12.2016
- Communicated detailed contracts, rental policies, and procedures
- Frequently marketed and suggested upgrades and various high grade amenities
- Selling additional insurance coverage and accessories
- Handled upset customers, conflicts, and challenging situations
- Complete paperwork with customers, and take payments
- Assist international clients
Local Class One Truck Driver
Simard Westlink
04.2015 - 03.2016
- Maintained complete and appropriate records regarding the dispatches made and invoices generated
- Looked after the loading and unloading of the shipments and assisted in the delivery procedures
- Regularly and responsibly handled the customer service complaints and resolved them with complete customer satisfaction
- Performs pre-trip and post-trip vehicle inspections documenting deficiencies & ensures all safety items are in good working order
Delivery Driver
SYSCO Vancouver
11.2013 - 04.2015
- Successfully complete completed all deliveries by time requested
- Provide excellent customer service (communication, provide information on cost and ordering, etc.)
- Provide shelf merchandise to stores upon request by manager or customer
- Deliver materials to the customer, which includes assistance with unloading and ensuring delivery of ticket with material
- Efficiently handled the pre-trip and post-trip inspections of the vehicle before leaving the company premises
Shipping Coordinator
Coastland Wood Industries
08.2012 - 11.2013
- Assisted loading containers with lumber
- Assist in tracking shipments and providing alternative information
- Maintain inventory records for paper stocks and printed items to ensure quick turnaround times
- Load truck with finished goods for customers, verifying shipper with product loaded
- Used LISA shipping program (Warehouse Management System)
- Maintaining an overall clean, organized, and safe work environment
- Monitored shipments and provided daily updates to customers
Customer Service Representative
Avis Car Rental
11.2010 - 08.2012
- Handled multiple phone lines to make reservations, answer customer questions and give quotes
- Offered all optional products to meet customer wants and needs
- Process the balance of daily transactions and prepare bank deposits
- Showing customers to their vehicles to point out damage on vehicle before renting
- Checking mileage and inspecting for damage when vehicles are returned
- Maintained the appearance of the rental counters and areas to present a neat and orderly image
- Handled payments, rental insurance and gas fill-ups
- Transferred cars from location to location depending on customers' needs
- Handled replacement rentals
Field Control Centre Manager (FCC Manager)
JDH Ecoservice Limited
01.2011 - 01.2012
- Responsible for monitoring Coordinators channels and inbound calls
- Assist with escalations if Coordinators are unable to resolve problem
- Establish monthly meetings with other departments to review operations
- Ensure that project deadlines are met for goals, objectives, and special projects
- Oversee Seattle, Sacramento, and Boston operations
- Act as a point of reference for training new employees
- Managed purchasing, sales, marketing and customer account operations efficiently
- Reported issues to higher management with great detail
Education
Princess Margaret Secondary School
Automotive Training Center
Skills
- Great Customer Service skills
- Experience in supervising and maintaining quality control in sales
- Knowledge of workplace safety issues and ability to apply them
- Knowledge working with
- MS Word and Excel
- Excellent communication skills and ability to multitask
- Experience driving forklift
- Shift Scheduling
- Staff Supervision
- Budget Control
- Goal Setting
- Employee Training and Development
- Estimating and Quoting
- Inventory Management
- Work Planning and Prioritization
- Customer Service
- Customer Service Management
- Conflict Resolution
- Schedule Management
- Policy and Procedure Enforcement
- New Employee Hiring
- Performance Evaluations
- Workplace Safety
- Client Retention Strategies
Timeline
Service Manager
Rallye Motors Infiniti
01.2024 - Current
Rental Coordinator
Cooper Equipment Rentals
09.2022 - 10.2023
Estimator
Craftsman Collision
11.2021 - 03.2022
Service Manager
Canadian tire
04.2018 - 05.2021
Operations Manager
Delta Car & Truck Rental Limited
12.2016 - 01.2019
Customer Service Representative
Budget Rent a Car
03.2016 - 12.2016
Local Class One Truck Driver
Simard Westlink
04.2015 - 03.2016
Delivery Driver
SYSCO Vancouver
11.2013 - 04.2015
Shipping Coordinator
Coastland Wood Industries
08.2012 - 11.2013
Field Control Centre Manager (FCC Manager)
JDH Ecoservice Limited
01.2011 - 01.2012
Customer Service Representative
Avis Car Rental
11.2010 - 08.2012
Princess Margaret Secondary School
Automotive Training Center
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