Jordan Stickland
Newmarket
Summary
Dedicated and versatile professional with 10+ years of experience in retail management, customer service, and community support. Skilled in supervising teams, managing operations, and providing technical support. Recognized for strong leadership, problem-solving abilities, and the ability to build positive relationships with clients and colleagues.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Manager
The Canadian Vaper
Newmarket
01.2023 - 01.2026
- Lead daily operations of a retail store specializing in vaping products, ensuring compliance with regulations.
- Supervise staff, provide training, and maintain excellent customer service standards.
- Manage inventory, place orders, and track sales to optimize business performance.
- Prepare financial reports, manage budgets, and ensure profitability.
- Cultivate a welcoming environment to build a loyal customer base.
- Oversaw daily store operations and team performance.
- Managed inventory levels and product ordering processes.
- Trained and mentored staff on customer service techniques.
- Ensured compliance with health and safety regulations.
- Coordinated store displays to maximize visual appeal.
- Resolved customer complaints and provided effective solutions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
Team Lead
Inn from the Cold
Newmarket
12.2020 - 01.2023
- Directed a team of at-risk individuals in shelter and property maintenance projects.
- Coordinated community initiatives, including landscaping, painting, woodworking, and cleaning.
- Supported clients through relief staff roles and occasional tech support.
- Assisted in property maintenance and collaborated with partner shelters.
- Led team meetings to coordinate shelter operations and resolve daily challenges.
- Developed schedules to ensure adequate coverage for shelter services.
- Managed inventory of supplies and resources for shelter needs.
- Conducted performance evaluations to guide staff development and improvement.
- Implemented safety protocols to ensure a secure environment for clients and staff.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Property Maintenance Worker
T&G
Newmarket
01.2019 - 01.2020
- Operated snow removal equipment including shoveling, salting, and plowing.
- Performed property upkeep and waste removal tasks.
- Maintained landscaping and outdoor spaces to enhance property aesthetics.
Construction Worker (Apprentice & General Labor)
Various
01.2018 - 01.2019
- Completed a 2-year plumbing apprenticeship and gained hands-on construction experience.
- Operated overhead cranes, forklifts, and performed welding, drywall, and general labor tasks.
- Transported workers and materials as a construction van driver.
- Operated heavy machinery during site preparations and construction tasks.
- Followed safety protocols to maintain a safe work environment daily.
Assistant Manager
Rogers Communications
Newmarket
01.2007 - 01.2017
- Advanced from Sales Representative to Assistant Manager over a 10-year tenure.
- Delivered technical support, managed sales targets, and handled customer service escalations.
- Supervised staff, delegated responsibilities, and ensured smooth store operations.
- Key holder responsible for opening/closing duties and financial transactions.
- Supported team in daily operations and customer service initiatives.
Education
Plumbing Apprentices Program
CC Tech
08.2007 - 09.2009
High School Diploma -
Huron Heights Secondary School
Newmarket, ONSkills
- Customer Service & Sales
- Team Leadership & Staff Supervision
- Inventory Management & Merchandising
- Technical Support
- Construction & Property Maintenance
- Project Management & Quality Control
- Microsoft Office
- Google Suite
- Staff training
- Conflict resolution
- Problem solving
- Inventory management
- Visual merchandising
- Customer relationship management
- Employee training
- POS systems
- Staff management
- Customer service
Languages
English
First Language
Certification
- First Aid Certification
- CPR Certification
- Food Handler Certification
Timeline
Store Manager
The Canadian Vaper
01.2023 - 01.2026
Team Lead
Inn from the Cold
12.2020 - 01.2023
Property Maintenance Worker
T&G
01.2019 - 01.2020
Construction Worker (Apprentice & General Labor)
Various
01.2018 - 01.2019
Plumbing Apprentices Program
CC Tech
08.2007 - 09.2009
Assistant Manager
Rogers Communications
01.2007 - 01.2017
High School Diploma -
Huron Heights Secondary School