Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jordan Ozurus

Woodbridge,ON

Summary

Proven track record of enhancing client satisfaction at BestBuy GeekSquad Canada through expert problem-solving and superb customer service. Excelled in safeguarding client data and improving secure computing practices.

Overview

9
9
years of professional experience

Work History

Instore Service Technician Level 2

BestBuy GeekSquad Canada
Woodbridge, ON
12.2016 - Current
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance. (Mac OS, Windows, MS Power BI, Azure etc)
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs for all ages.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration.
  • Completed all necessary paperwork/tickets accurately and efficiently to ensure proper documentation of transactions. (Office 365, Google Suites, EPOS, Salesforce, TREX, S.M.A.R.T.S)
  • Safeguarded sensitive data during repairs by adhering to strict confidentiality protocols per company policy.
  • Promoted safe and secure computing environment by educating clients on best practices for software updates, password management, and data storage.
  • Implemented cybersecurity measures to safeguard client data from potential threats and breaches. (Anti-Virus Software's)
  • 6x Employee of the month - SEPT 2017, MAR 2018, DEC 2019, FEB 2020, MAR 2023, JAN 2024

Cook & Inventory Operator

McDonald's Canada
Woodbridge, ON
07.2015 - 09.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Certificate of Technical Studies - Electronics Engineering Technology

Humber Institute of Technology And Advanced Learning
Orangeville, ON
12.2023

High School Diploma -

St. Jean De Brebeuf Catholic High School
Woodbridge, ON
06.2018

Skills

  • Operating Systems & Networking
  • Superb Customer Service
  • Soldering
  • Proper Documentation
  • Safety Consciousness - (WHMIS)
  • Problem Solving
  • Analog & Digital Electronics
  • Time Management
  • Patience and Calmness
  • Attention to Detail

Languages

English
Native or Bilingual

Timeline

Instore Service Technician Level 2

BestBuy GeekSquad Canada
12.2016 - Current

Cook & Inventory Operator

McDonald's Canada
07.2015 - 09.2018

Certificate of Technical Studies - Electronics Engineering Technology

Humber Institute of Technology And Advanced Learning

High School Diploma -

St. Jean De Brebeuf Catholic High School

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Jordan Ozurus