Chike Jordan Ozurus
Woodbridge,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful at applying electronics, electrical circuitry expertise to different practical issues. Skilled in investigating and diagnosing problems and completing root cause analysis. Understands technical information and creates forward-thinking effective solutions that help customers achieve operational and safety targets.
Overview
9
9
years of professional experience
Work History
Instore Service Agent Lvl 2
BestBuy GeekSquad Canada
12.2016 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs for all ages.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Completed all necessary paperwork accurately and efficiently to ensure proper documentation of transactions. (Office 365, Google Suites, EPOS, Salesforce)
- Performed troubleshooting and diagnosis on malfunctioning devices.
- Safeguarded sensitive data during repairs by adhering to strict confidentiality protocols as per company policy.
- Promoted a safe and secure computing environment by educating clients on best practices for software updates, password management, and data storage.
- Implemented cybersecurity measures to safeguard client data from potential threats and breaches. (Anti-Virus Software)
Cook & Inventory Operator
McDonald's Canada
07.2015 - 09.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Worked outside in all weather conditions.
Education
Certificate of Technical Studies - Electronics Engineering Technician
Humber Institute of Technology And Advanced Learning
Orangeville, ON12.2023
High School Diploma -
St. Jean De Brebeuf Catholic High School
Woodbridge, ON06.2018
Skills
Operating Systems & Networking
Superb Customer Service
Communicating
Soldering
Proper Documentation
Safety Consciousness - (WHMIS)
Problem Solving
Analog & Digital Electronics
Time Management
Adaptability
Patience and Calmness
Attention to Detail
Timeline
Instore Service Agent Lvl 2
BestBuy GeekSquad Canada
12.2016 - Current
Cook & Inventory Operator
McDonald's Canada
07.2015 - 09.2018
Certificate of Technical Studies - Electronics Engineering Technician
Humber Institute of Technology And Advanced Learning
High School Diploma -
St. Jean De Brebeuf Catholic High School
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