Jordan Milutinovic
Hamilton,ON
Summary
Motivated individual with experience in retail sales and working with vulnerable people. I have developed a record of providing excellent customer service and meeting customer needs. I posses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
General IT Support
yourIT
09.2019 - Current
- Provide technical support to users by troubleshooting hardware, software issues and the cloud
- Diagnose system problems and identify appropriate solutions
- Handle customer complaints and escalate issues according to procedures.
Sales Associate
Winners
06.2020 - 10.2022
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Organized merchandise displays to promote higher levels of customer engagement
- Tagged new merchandise for sale and updated signs
- Processed credit card transactions quickly and securely
- Supported loss prevention by helping identify theft.
Administrative Summer Student
Interval House of Hamilton
07.2019 - 08.2019
- Developed the ability to work independently and as part of a team
- Adapted quickly to changing environments while remaining focused on goals
- Modelled self-discipline by adequately managing and allocating time
- Participated in activities such as meal planning and housekeeping
- Organization of resident files
- Aided in fundraising events.
Crew Member
Pita Pit
05.2019 - 08.2019
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Completed all store opening and closing procedures
- Followed health department regulations for handling food products properly
- Prepared food items following established recipes and safety guidelines.
Marketing Summer Student
Interval House of Hamilton
06.2018 - 08.2018
- Complied with behavioural expectations, displaying values of kindness and respect
- Modelled self-discipline by adequately managing and allocating time
- Gained proficiency with Microsoft Office Suite
- Maintained accurate records and organized data for efficient retrieval
- Established positive relationships with residents through active listening.
Education
Bachelor of Arts (B.A.) - Criminology
Carleton University
04.2021
Skills
- Efficient in Microsoft Office
- Active Listening
- Effective Communication
- Time Management
- Organizational Skills
- Self-Motivated
- Interpersonal Skills
- Attention to Detail
- Strong Ethics
References
References available upon request
Timeline
Sales Associate
Winners
06.2020 - 10.2022
General IT Support
yourIT
09.2019 - Current
Administrative Summer Student
Interval House of Hamilton
07.2019 - 08.2019
Crew Member
Pita Pit
05.2019 - 08.2019
Marketing Summer Student
Interval House of Hamilton
06.2018 - 08.2018
Bachelor of Arts (B.A.) - Criminology
Carleton University
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