Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Generic

Jordan McGeough

38a Belmont Drive, St. Albert,AB

Summary

Trusted Assistant Manager with a proven track record at Landmark Cinemas St. Albert, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and conflict resolution, resulting in improved customer satisfaction. Skilled in money handling and employee scheduling, fostering a collaborative environment that drives success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Landmark Cinemas St.Albert
05.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Server

The Links Golf Course
07.2022 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Cast Member

Landmark Cinemas St.Albert
06.2021 - 05.2023
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.

Education

Bachelor Of Arts -

Macewan University
Edmonton, None

Practical Nurse -

Norquest College
Edmonton, None

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Staff management
  • Conflict resolution
  • Employee scheduling

Languages

English
Native or Bilingual
Japanese
Elementary

Certification

- First Aid/ CPR certification


- Pro serve


- Food Safety Handling

Accomplishments

- Had received the “Thinking Like an Owner” yearly award at Landmark Cinemas St.Albert 2022.

- Had received an outstanding service award from Lorne Akins in 2017.

References

Employment:

Matt Beattie

Box Office Manager at Landmark Cinemas

(780) 298-6607


Justin Kalvaitis

Experience Manager at Landmark Cinemas

(780) 690-3311

Timeline

Assistant Manager

Landmark Cinemas St.Albert
05.2023 - Current

Server

The Links Golf Course
07.2022 - 08.2023

Cast Member

Landmark Cinemas St.Albert
06.2021 - 05.2023

Bachelor Of Arts -

Macewan University

Practical Nurse -

Norquest College

Similar Profiles

CREATE PROFILE
Jordan McGeough