Jordan Kennedy-Swan

• Perform customer initiated transactions that may include:

1. Account deposits and withdrawals, which may be single or multi-currency and may include cheques

2. Cheque Cashing

3. Inter-account transfers

4. Account inquiries

5. Credit Card Payments

6. Foreign Currency Purchases

7. Wire Payments & Domestic Payments

• Maintained an understanding of the policies and procedures relating to customer services, anti-money laundering and basic account operations.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Maintained confidentiality of bank records, transactions and customer information.
• Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Educated customers about different types of banking services available at the branch.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
• Welcomed customers and offered pleasant service during entire transaction.
• Adhered to financial services security and audit procedures.
• Learned and implemented new banking system. Successfully trained other employees on new banking system

• Prepared and attractively displayed meat cuts and products in the display counter
• Assisted customers in English & French with product information
• Weighed, priced and packaged meat products for customers with timely coordination
• Raw meat preparation, packing, storing & inventory replenishment
• Maintained a clean, organized, and safe working environment
• Managed stock levels, rotating products in freezer and on counter using FIFO
• Maintained high level of service excellence