Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Zuhal Azizi

Ajax,ON

Summary

Detail-oriented administrative professional with expertise in managing sensitive information and supporting office operations. Strong communication skills enhance collaboration in fast-paced environments. Proven track record of maintaining accurate records and meeting tight deadlines. Currently pursuing a Bachelor of Arts in Law and Society, focusing on legal administration and office coordination.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Walmart
Whitby, ON
09.2022 - Current
  • Monitored staff performance to ensure compliance with customer service standards.
  • Conducted daily opening, closing, and shift change procedures to uphold operational standards.
  • Delivered regular training sessions on new products and customer service techniques.
  • Evaluated employee performance, implementing strategies to enhance productivity.
  • Upheld quality control policies to boost customer satisfaction levels.
  • Processed transactions with accuracy, including credit card, cash, and check payments.
  • Verified age requirements for alcohol purchases to maintain legal compliance.
  • Balanced cashier drawers and prepared daily cash flow statements for management review.

Cook

Mamma's Pizza
Etobicoke, ON
12.2016 - 09.2022
  • Received and stored food and supplies to ensure inventory accuracy.
  • Inspected kitchens for sanitary conditions before each shift commenced.
  • Checked completed orders for correct quantity and quality assurance.
  • Operated ovens and mixers safely to prevent accidents and equipment failure.
  • Prepared meals in accordance with company standards and specifications.
  • Supervised kitchen staff, providing training on preparation techniques.
  • Inspected dining areas for cleanliness and proper setup prior to service.
  • Utilized POS system for accurate meal cost calculations and tax additions.

Education

Bachelor of Arts - Law And Society

York University
Toronto, ON
06-2025

High School Diploma -

J. Clarke Richardson Collegiate
Ajax, ON
06-2020

Skills

  • Regulatory compliance
  • Communication skills
  • Microsoft Office proficiency
  • Staff management
  • Team collaboration
  • Client advocacy
  • Customer service excellence
  • Employee training programs
  • Time management strategies
  • Problem-solving techniques

Certification

CSA Intermediate / Standard Workplace First Aid with CPR and AED - October 2024

Smart Serve Certificate - October 2022

French as a second language - June 2020

Worker Health and Safety Awareness - February 2019

References

References available upon request.

Timeline

Customer Service Manager

Walmart
09.2022 - Current

Cook

Mamma's Pizza
12.2016 - 09.2022

Bachelor of Arts - Law And Society

York University

High School Diploma -

J. Clarke Richardson Collegiate

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Zuhal Azizi