Jordan Clark
St. Albert,AB
Summary
Dynamic and reliable professional with extensive experience at The Canadian Brewhouse, excelling in team leadership and customer satisfaction. Proven ability to enhance guest experiences through effective problem-solving and multitasking. Skilled in upselling and relationship building, consistently fostering positive interactions and loyalty among patrons.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
The Canadian Brewhouse
St. Albert, AB
10.2020 - 12.2023
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Expo Runner
Cattail Crossing Golf Course
Edmonton, AB
04.2022 - 08.2023
- Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
- Promoted waste reduction initiatives within the kitchen, repurposing or properly disposing of unused ingredients.
- Mastered knowledge of menu offerings, providing accurate information to servers as needed.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
Server / Bartender
The Canadian Brewhouse
St. Albert, AB
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Service Manager
The Canadian Brewhouse
St. Albert, AB
01.2025 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
Front Desk Receptionist
Kingsway Oral Surgery
Edmonton, AB
10.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and surgeries.
- Collected room deposits, fees, and payments.
Clothing Sales Associate
Bellamaas
St. Albert, AB
03.2021 - 10.2021
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted customers, identified needs and provided product advice.
Aquatics Supervisor
Fountain Park Pool
St. Albert, AB
01.2020 - 01.2021
- Responded efficiently to emergencies in the aquatics area, following established protocols to ensure the safety of all patrons.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards and aquatic staff.
- Reduced accident rates by conducting thorough risk assessments and maintaining a hazard-free pool environment.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
Education
High School Diploma -
Bellerose Composite Highschool
St. Albert, AB06.2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Outgoing and energetic
- Relationship building
Languages
English
Full Professional
Accomplishments
I’m an outgoing person who loves meeting new people and exploring different cultures. For the past three years, I’ve been traveling in increments, taking every opportunity to visit new places and broaden my perspective. Whether it’s a quick weekend getaway or a longer adventure, traveling has become a key part of my lifestyle and something I’m truly passionate about.
Timeline
Service Manager
The Canadian Brewhouse
01.2025 - Current
Server / Bartender
The Canadian Brewhouse
12.2023 - Current
Front Desk Receptionist
Kingsway Oral Surgery
10.2022 - 03.2023
Expo Runner
Cattail Crossing Golf Course
04.2022 - 08.2023
Clothing Sales Associate
Bellamaas
03.2021 - 10.2021
Restaurant Hostess
The Canadian Brewhouse
10.2020 - 12.2023
Aquatics Supervisor
Fountain Park Pool
01.2020 - 01.2021
High School Diploma -
Bellerose Composite Highschool