Phoebe Lafrance

• Welcomed guests with a friendly demeanor and ensured positive first impressions.
• Managed reservations and organized seating charts for efficient table assignments.
• Handled guest inquiries and resolved complaints professionally and promptly.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted customers and escorted them to their tables.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Evaluate athletes based on performance, attitude, endurance, and coachability
• Provide constructive feedback to athletes.
• Ensure a safe and inclusive environment for all participants.
• Maintain accurate records of athlete performance
• Facilitated team building activities to strengthen camaraderie among athletes both on-and-off the field.

● Taught people how to surf

● Educated people about ocean safety

• Greeted and checked in customers professionally and provided friendly, knowledgeable assistance.
• Set up private lessons
• Rented out Surfboards, wetsuits, and boogie boards
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled cash transactions and maintained sales and payments records accurately.

● Took customer's orders.

● Attended store meetings

● Food Preparation

● Clean and Sanitized

● Handle Transactions

● Prepared orders