Jordan Beckberger
Harriston,ON
Summary
Versatile professional skillful in troubleshooting with top-notch analytical abilities and technical expertise, offering excellent skills in customer service. My goal is to obtain a position that will provide the ability to apply my experience and contribute to the growth of the organization. Seek new professional challenge with long-term potential.
Overview
8
8
years of professional experience
Work History
IT Administrator
Bluewater District School Board
Chesley, ON
01.2024 - Current
- Provide technical support to users by telephone, email, remote connection and through Ontario One Call ticketing system.
- Create and manage users in Active Directory, Intune, SCCM and Office 365.
- Keep hardware, software licensing and computer asset inventory maintained.
- Setup meetings with new call centre agents to ensure they meet proper technical requirements to work from home.
- Maintain user access to the offices while monitoring computer systems and providing updates when necessary.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Rotational on-call support outside of regular business hours.
Contracted IT Technician
Bruce Power
Tiverton, ON
07.2022 - 01.2024
- Provide technical support to users by telephone, email and through Bruce Power ticketing system.
- Maintained user accounts in Active Directory, SCCM and Exchange Server environments.
- Updating/Creating Technical documentation for knowledge base articles.
- Reimaging and recycling of laptops and desktops.
- Keeping hardware and computer asset inventory maintained through the Hardware database.
- Installed and configured hardware, software, systems, networks, printers, and scanners across site.
- Deployment of new applications and updates to existing applications.
- Assisted in various IT migration projects (Windows, Cloud).
- Participated in team meetings to discuss project status updates.
- Support for after hour maintenance windows.
IT/Data Reporting Specialist
Ontario One Call
Guelph, ON
05.2020 - 07.2022
- Provide technical support to users by telephone, email, remote connection and through Ontario One Call ticketing system.
- Create and manage users in Active Directory, Avaya Call Reporting and Office 365.
- Keep hardware, software licensing and computer asset inventory maintained.
- Setup meetings with new call centre agents to ensure they meet proper technical requirements to work from home.
- Maintain user access to the offices while monitoring computer systems and providing updates when necessary.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Rotational on-call support outside of regular business hours.
Technical Support Representative
Wightman
Hanover, ON
07.2016 - 05.2020
- Provided Tier 1 IT support to non-technical internal users through services such as internet, phone, tv and cellphones.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
College Diploma - Computer Systems Technician - Networking
Georgian College
Barrie, ON10.2016
Skills
- Active Directory, SCCM, Exchange Server
- Intune
- Troubleshooting and Diagnostics
- Technical Support
- Service Desk Support
- Microsoft Windows and Office
- Hardware, Software, Systems, Networks, Printers, and Scanner Installations/Support
- Technical Documentation
- Friendly and Patient
- Organizational Skills
- Documentation Development
- Computer Maintenance
- Strong Work Ethic
- Ground infrastructure (Hydro/Gas/Telecom)
Timeline
IT Administrator
Bluewater District School Board
01.2024 - Current
Contracted IT Technician
Bruce Power
07.2022 - 01.2024
IT/Data Reporting Specialist
Ontario One Call
05.2020 - 07.2022
Technical Support Representative
Wightman
07.2016 - 05.2020
College Diploma - Computer Systems Technician - Networking
Georgian College
Similar Profiles
Heidi ThompsonHeidi Thompson
Educational Consultant at Bluewater District School BoardEducational Consultant at Bluewater District School Board
Heather HazlettHeather Hazlett
Emergency Worker at Bluewater District School BoardEmergency Worker at Bluewater District School Board
Sheri DommSheri Domm
Teacher at Bluewater District School BoardTeacher at Bluewater District School Board