Paulin GUIMEZAP
Gatineau,QC
Summary
Being an efficient IT administrator is my duty
Overview
14
14
years of professional experience
Work History
IT Administrator
Groupe DL Informatique ( REMOTE )
11.2023 - Current
- Network Administration for SMEs, Health sector
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Windows Hybrid server and Azure cloud administration (AD, GPO, DHCP, DNS, NPS, DFSR and ADFS, Print management and others.)
- Maintenance and support O365, Exchange, Sharepoint
- Configuration of wireless solutions: Ruckus, WachtGuard
- Backup Management: Veeam, Windows Backup, Acronis Backup
- Documented support interactions for future reference.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Evaluation of computer equipment needs for new customers
- User support with Solarwinds (Calls, emails, Onsite)
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Participated in after-hours on-call rotations providing continuous coverage for urgent technical matters affecting the organization.
- Monitored systems in operation and quickly troubleshot errors.
- Technical support and documentation.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
- Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Created user accounts and assigned permissions.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Evaluated software products to determine compatibility with existing systems.
IT Administrator
Glatfelter Corporation (Freelance)
12.2022 - 11.2023
- Managing the Cluster Network
- Installation and maintenance of software and hardware components
- Technical advice and support on site and / or remotely
- Creation and management of user accounts in AD
- Ensure that maintenance operations are carried out
- Vmware Horizon Administration with 500 vm and 1500 physicals on different location (EU,NA,AS)
- Dell wise Manager with 200 on-site devices.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution for NA and EU .
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
IT Administrator
Group DL Solutions Informatiques
12.2021 - 12.2022
- Network Administration for SMEs, Health sector
- Windows Hybrid server and Azure cloud administration (AD, GPO, DHCP, DNS, NPS, DFSR and ADFS, Print management and others.)
- Maintenance and support O365, Exchange, Sharepoint
- Configuration of wireless solutions: Ruckus, WachtGuard
- Backup Management: Veeam, Windows Backup, Acronis Backup
- Wiring and installation of Rack Server and patch Cable
- Evaluation of computer equipment needs for new customers
- User support with Solarwinds (Calls, emails, Onsite)
- Deployment of client workstations with the WDS server
- Lenovo server deployment
- Technical support and documentation.
- Reduced company downtime by proactively managing server backups and disaster recovery planning.
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
- Achieved faster network connectivity by installing high-performance routers, switches, and access points.
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Safeguarded sensitive information with robust data encryption techniques and secure password management practices.
- Developed custom automation scripts for routine tasks to save time and reduce manual errors in daily operations.
- Implemented virtualization technologies to optimize resource utilization across multiple servers for cost savings.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle.
- Promoted a collaborative work environment by facilitating knowledge sharing sessions among the IT team members for continuous improvement initiatives.
- Monitored server performance using advanced diagnostic tools leading to proactive identification of potential bottlenecks before impacting operations negatively.
- Established strict access controls based on role-based policies, enhancing organizational compliance standards.
- Implemented desktop imaging strategies that expedited new employee onboarding process thereby minimizing downtime.
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Evaluated software products to determine compatibility with existing systems.
IT Manager Assistent
BTSYSTEM SPRL
06.2018 - 07.2019
- Project: Windows Administration (Client: Weerts Supply Chain SA)
- Administration: consolidation of Active Directory domains and authorization of groups
- Monitored and maintained the operational availability of systems and networks
- Administration and establishment of security policies
- Installation of hardware and software and support from service providers
- Development and maintenance of administration scripts
- Backup, storage, inventory management
- Investigated and resolved computer and application problems reported by users
- Assisted users in the use of computer equipment by providing the necessary training and advice
- Created, configured, corrected, updated and resolved physical and virtual server issues
- Installation, configuration and deployment of new PCs and servers.
IT Manager Assistent
BTSYSTEM SPRL
- Project: Zentrale Monitoring System (Client: Energie 2030 Agence SA)
- Installation, configuration and management of a central log data management system with ELK Stack (Elasticsearch, Logstash, Kibana), OpenSource Tools.
IT Manager Assistent
BTSYSTEM SPRL
- Project: Windows Administration (Client: Exelio SA)
- Installation and configuration of workstations
- Creation and management of user accounts in AD
- Monitored backups in Symantec Backup Exec
- Error analysis and troubleshooting, as well as root cause in ITIL processes
- Active Directory administration (Gpo, Script)
- Exchange Server Administration (Mails).
IT Projet (Systemadministrator)
Jatro Select GmbH
05.2013 - 12.2014
- Installation, configuration and management of the IT landscape
- Examine the constraints, anticipate the technical evolutions, in collaboration with all the IT teams
- Selection of server components, determination of the correct software versions
- Migrate e-mail, mailboxes, and Exchange Server 2003 sites
- Deployed Exchange Server 2010
- Migration of old service providers after validation of the migration procedures
- Inventory of applications, PCs, printers, scanners
- User support.
IT Support
PM Belz GmbH (AEB-AOB-AFI Group)
03.2010 - 03.2013
- Installation of IT systems on different platforms
- Creation of system documentation
- Installation and maintenance of software and hardware components
- Technical advice and support on site and / or remotely
- Incident handling and development of solutions based on needs
- Backup and creation of backups
- Recycling unnecessary software.
Education
Cyber Security
Certified Cybersecurity From (ISC)2
Ottawa, ON07.2023
DevOps Training ( project-based hands-on training ) -
HBC - Hosanna Business Consulting
Toronto, ON01.2022
Information Management
TECHNIFUTUR SPRL
Liège, Belgium06.2018
Computer And Information Systems
Hochschule Furtwangen Universität
Furtwangen, Germany01.2010
Skills
- Windows 2008, 2012-2016 operating system, installation, administration and support
- Experience with different server operating systems (Windows and Linux)
- Knowledge of the network, VoIP telephones (Asterisk, Wazo, YeaLink, RingCentral)
- Design and implement Windows Group Policy and login scripts
- Virtualization with VMware / Hyper-V and server migration Virtual environments
- Experience in managing Collaboration Suite, for example Office 365 (SharePoint 2013, Lync, Exchange)
- Knowledge of Active Directory, Group Policy Management (GPO), DNS, DHCP, DFSR and ADFS
- Knowledge of Windows Server Update Services (WSUS) and System Center Configuration Manager (SCCM)
- Knowledge of PowerShell, CMD Prompt
- Experience in logging, monitoring and automating system administrative tasks
- Experience with VMware ESX / ESXi and vCenter
- Experience with Active Directory and LDAP queries
- Basic information on information security systems with specific skills in access control
- Deployment, operation and maintenance of VMware Horizon View (desktops and applications)
- Experience with virtual office infrastructure (VDI)
- Knowledge of server hardware, RAID controllers, BIOS and drivers
- Experience in SharePoint Office 365 and integration between on-premises environments and SharePoint O365
- Basic knowledge of the database management system
- Requirements Analysis
- User Support
- Result oriented
- Teamwork
- Critical thinking
- Flexibility
- Punctual
- Organized
- Stress resistant
Languages
French
Native or Bilingual
German
Full Professional
English
Full Professional
Spanish
Limited Working
Devops
- Having experience in Linux Operating System. Extensively worked on Ubuntu.
- Hands on Knowledge on Amazon Web Services (AWS) environment Elastic Compute Cloud (EC2), Amazon Machine Image (AMI), and IAM
- Used AWS to setup application and web servers
- Created branches and tags using GIT
- Automate the build and deployment Process Using Jenkins
- Use version controlling system like Git and GitHub repository for source code Management
- Creating jobs using Jenkins. Manage installations of node, deployment configuration
- Experience in Continuous Integration (CI) setup. Installed Jenkins, created build jobs, set up distributed builds using Jenkins's master/slave concepts, plug-in installation backup using Jenkins
- Creating War/Jar files using Maven, Continuous integration using Jenkins
- Deploy the War files in Apache Tomcat server
- Released builds to complete testing and review, Continuous integration using Jenkins
- Experience in Installing, configuring and maintaining Apache/tomcat Application Servers
- Created Customize Docker images using Docker files to support Containerization of applications
- Deployed various applications through Docker containers
- Built and deployed Docker containers for implementing Microservice Architecture, (LAMP Architecture, ..etc.)
- Using container orchestration tools like Docker swarm and Kubernetes in live production environments
- Setting-up Ansible Server (controller) and Nodes. Managing complete Environment
- Configuration and management of servers using Ansible Adhoc commands, Playbooks and Roles
- Build infrastructure as code using terraform, AWS Cloudformation on Linux O.S (Ubuntu Server)
- Install APM application monitoring tools like Datadog, Prometheus and Grafana to monitor both systems, processes and applications
- Create AWS Lambda functions for event change on AWS Cloud watch, S3 bucket etc.
Tel
(819) 318-2955
Hobbies and Interests
Swimming, Reading, Running, Cycling
Timeline
IT Administrator
Groupe DL Informatique ( REMOTE )
11.2023 - Current
IT Administrator
Glatfelter Corporation (Freelance)
12.2022 - 11.2023
IT Administrator
Group DL Solutions Informatiques
12.2021 - 12.2022
IT Manager Assistent
BTSYSTEM SPRL
06.2018 - 07.2019
IT Projet (Systemadministrator)
Jatro Select GmbH
05.2013 - 12.2014
IT Support
PM Belz GmbH (AEB-AOB-AFI Group)
03.2010 - 03.2013
IT Manager Assistent
BTSYSTEM SPRL
IT Manager Assistent
BTSYSTEM SPRL
Cyber Security
Certified Cybersecurity From (ISC)2
DevOps Training ( project-based hands-on training ) -
HBC - Hosanna Business Consulting
Information Management
TECHNIFUTUR SPRL
Computer And Information Systems
Hochschule Furtwangen Universität
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