Jordan Beach
Winnipeg
Summary
Experienced customer service professional with strong communication and problem-solving skills. Dedicated to delivering outstanding service to customers and driving company growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TWCC
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Renovation/Construction
Subcontracting
03.2023 - 11.2023
- Started the day by doing walkthroughs of the job site to ensure that it is safe to work in and what needed to be done for the job site
- Carried Hardware and Materials to and from the job site and delivery vehicle
- Skilled at working independently and collaboratively in a team environment.
Line Cook
Red River College
05.2019 - 06.2019
- Each station required adaptability and quick thinking in a fast-paced environment with a team
- Made sure that every student at the college was satisfied with the meals that were served at lunch every day
- Line Cooks had to check the kitchen's inventory daily to ensure the college wasn’t losing money and that we had enough prepped for the day
Education
High School Diploma -
Daniel Mcintyre Collegiate
Winnipeg, Manitoba01.2019
Skills
- Communication
- Patience
- Task Prioritization
- Adaptability to Technology
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
TWCC
02.2024 - Current
Renovation/Construction
Subcontracting
03.2023 - 11.2023
Line Cook
Red River College
05.2019 - 06.2019
High School Diploma -
Daniel Mcintyre Collegiate
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