JOÃO PAULO MELLO DE BRITO MARTINS
Toronto,Canada
Summary
Results-driven professional with over 4 years of experience in customer-facing roles, B2B sales, and account management within the food industries. Recognized for exceptional client engagement, proactive communication, and adept problem-solving skills. Recently relocated to Toronto, eager to leverage expertise in customer support, client success, operations, or general administrative roles. Fluent in Portuguese and proficient in English, excelling in multicultural environments.
Overview
5
5
years of professional experience
Work History
Executive Sales
FIPEL – FOOD INDUSTRY
08.2024 - 03.2025
- Company Overview: Fipel is a Pernambuco-based food company specializing in processed meats under the Tony brand. It was the first to produce hamburgers on an industrial scale in Northern and Northeastern Brazil. The company distributes its products across the region.
- - Managed and reactivated inactive accounts, improving client retention and satisfaction.
- - Built and maintained strong client relationships through ongoing support and communication.
- - Handled customer inquiries and resolved issues efficiently to ensure high service quality.
- - Maintained accurate client records to track performance and ensure timely follow-ups.
- Key Skills: Customer Support, Client Retention, Communication, Issue Resolution.
Executive Sales
PRASO COMMERCIAL PLATAFORM
01.2022 - 01.2023
- Company Overview: Praso is a digital B2B startup based in Pernambuco, Brazil, focused on transforming food distribution for small retailers. It connects local businesses like restaurants and bakeries with suppliers through a fast and efficient online platform.
- - Provided direct customer service by supporting and onboarding new clients during the sales cycle.
- - Led market expansion strategies and client prospecting (“Hunter” role), increasing regional customer base.
- - Managed customer churn through active communication, re-engaging inactive clients and building loyalty.
- - Developed persuasive communication approaches tailored to customer needs, ensuring satisfaction and retention.
- - Collaborated with internal teams to troubleshoot and resolve client issues in a timely and efficient manner.
- Key skills: Customer Service, Client Retention, B2B Sales, CRM, Problem Solving.
Sales Promoter
MARATÁ FOOD INDUSTRIES
12.2019 - 08.2022
- Company Overview: MARATÁ is a Brazilian company specializing in the production of food and beverage products, including coffee, teas, spices and juices. Known for its high-quality standards, it is a leading brand in Brazil’s food.
- - Delivered daily customer-facing support in-store, responding to client questions and providing product assistance.
- - Maintained accurate product displays and ensured high levels of client satisfaction across wholesale networks.
- - Monitored inventory, restocked merchandise, and addressed store-level inquiries, ensuring product availability.
- - Developed strong customer relationship skills by resolving issues and maintaining merchandising standards.
- Key Skills: Customer Support, Inventory Control, Merchandising, Communication, Organization.
Education
Law
ASCES - UNITA
Brazil01.2021
Skills
- Over 4 years of experience in customer-facing roles, ensuring high client satisfaction and effective communication
- Fluent in Portuguese with a intermediate oral and written communication skills in English; friendly and effective in multicultural environments
- Dynamic and adaptable professional, able to manage multiple priorities in fast-paced environments
- Demonstrated attention to detail, with a proactive and positive attitude toward learning and continuous improvement
- Technically proficient in Microsoft Office and comfortable with digital platforms
- Problem resolution
LNGG
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Executive Sales
FIPEL – FOOD INDUSTRY
08.2024 - 03.2025
Executive Sales
PRASO COMMERCIAL PLATAFORM
01.2022 - 01.2023
Sales Promoter
MARATÁ FOOD INDUSTRIES
12.2019 - 08.2022
Law
ASCES - UNITA
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