Locinda Wong
Vancouver,BC
Summary
Dedicated customer service professional with over 25 years of experience in fast-paced, multicultural environments—including cruise ships, financial services, and creative self-employment. I excel at delivering exceptional guest experiences, managing challenging situations with diplomacy, and communicating clearly in diverse settings. Fluent in English with conversational Cantonese, I am eager to leverage my proven interpersonal skills, attention to detail, and adaptability as a Flight Attendant for Air Canada.
Overview
22
22
years of professional experience
Work History
Permanent Makeup/Tattoo Artist
Self Employed Services
12.2017 - Current
- Provide permanent makeup and tattoo services with an emphasis on safety, hygiene, and precision artistry.
- Manage appointment scheduling, customer relations, and product sourcing, ensuring a high-quality client experience.
- Cultivate a loyal clientele through exceptional service, creativity, and attention to detail.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
Income Analyst (Automotive Finance)
Scotiabank
04.2015 - 11.2018
- Thoroughly verify and document income sources, such as pay stubs, tax returns, and bank statements, to accurately assess a customer's ability to repay a loan.
- Communicated directly with automotive dealers and new applicants to verify income information, ensuring data accuracy and compliance.
- Adhere to lending regulations and dealership policies to ensure compliance and maintain ethical lending practices.
- Collaborated with cross-functional teams to streamline processes and enhance efficiency under tight deadlines.
Visa Call Centre Representative
CIBC
10.2007 - 11.2013
- Responded to over 50 plus inbound client calls daily, providing clear information on credit card products and services while exceeding customer expectations.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Achieved service, sales, and productivity targets by effectively resolving issues and promoting products.
- Mentored new staff and contributed to a collaborative team environment, enhancing overall customer satisfaction.
- Enhanced company reputation by providing exceptional customer service and support.
Assistant Financial Accountant
Norwegian Cruise Line
12.2006 - 06.2007
- Managed guest payment processes and resolved billing inquiries for approximately 2,500 passengers per cruise.
- Conducted audits and prepared daily revenue summaries, ensuring compliance with company policies.
- Communicated effectively with guests to address financial concerns, contributing to a positive onboard experience.
- Maintained the integrity of financial records by ensuring all transactions were properly documented and filed.
Guest Service Representative
Royal Caribbean International
10.2002 - 04.2006
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
Education
High School Diploma -
Vancouver Technical Secondary School
Vancouver06-1998
Skills
- Exceptional Customer Service: Over 25 years of experience in client care and guest relations, ensuring high levels of satisfaction and loyalty
- Multicultural Communication: Skilled in interacting with diverse groups, enhanced by international work experience on cruise ships and in client-facing roles
- Adaptability & Diplomacy: Proven ability to resolve conflicts and manage high-pressure situations with calm and professionalism
- Language Proficiency: Fluent in English with basic command of Cantonese
Timeline
Permanent Makeup/Tattoo Artist
Self Employed Services
12.2017 - Current
Income Analyst (Automotive Finance)
Scotiabank
04.2015 - 11.2018
Visa Call Centre Representative
CIBC
10.2007 - 11.2013
Assistant Financial Accountant
Norwegian Cruise Line
12.2006 - 06.2007
Guest Service Representative
Royal Caribbean International
10.2002 - 04.2006
High School Diploma -
Vancouver Technical Secondary School
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