JONISHA NIROULA
Vancouver,BC
Summary
Exceptionally qualified and service-oriented Concierge and with high level of experience in residential property management, front desk operation, building security and administrative coordination. Knowledgeable in the management of resident queries, running building, keeping watch and making sure things are safe. Demonstrated capability to keep records organized and functional, emergency procedure support, and excellent service delivery in high-paced work environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge
FirstService Residential
Vancouver, Canada
12.2024 - Current
- Bringing residents and visitors in, and helping them feel their best, guaranteeing them a high quality of service and safe building access.
- Check-in packages, visitor logs, phone calls and daily front desk.
- Monitored CCTV and access control systems and reported safety issues in a timely manner.
- Scheduled maintenance orders and reported updates to the management.
- Maintained daily reports, incident reports, and shift reports.
Building Manager
Grande Residential Building
Kathmandu, Nepal
07.2023 - 05.2024
- Supervised Daily building activities, security, maintenance and hygiene.
- Carried out regular check-ups and identified necessary changes.
- Professionally dealt with tenant queries, issues, and concerns.
- Services, contract, and repair of vendors.
- Kept building records, inventories and records of working.
Assistant Project Coordinator
NPL Global
Biratnagar, Nepal
03.2021 - 05.2023
- Scheduling, planning, and project documentation assisted project manager.
- Integrated communication between contractors, suppliers and on-site teams.
- Ready progress reports, meeting minutes and documentation.
- On-site safety and quality monitoring.
- Monitored procurement, material tracking and delivery checks.
Education
MBA - Business Administration
University Canada West
Vancouver, BC03-2026
Bachelor of Public Health - Public Health
Purbanchal University
Biratnagar, Nepal07-2021
Skills
- Communication & Interpersonal Skills
- Building Management
- Customer Service Excellence
- Fire Alarm & CCTV Monitoring
- Move-In/Move-Out Coordination
- Basic Property Management Systems
Certification
- Digital Marketing Certification
- WHMIS 2025 Certification
- Customer Service Excellence Certificate
- Project Coordination Certificate
- Basic Fire Safety & Emergency Procedures
Languages
- English, Professional Proficiency
- Nepali, Native
References
References available upon request.
Timeline
Concierge
FirstService Residential
12.2024 - Current
Building Manager
Grande Residential Building
07.2023 - 05.2024
Assistant Project Coordinator
NPL Global
03.2021 - 05.2023
MBA - Business Administration
University Canada West
Bachelor of Public Health - Public Health
Purbanchal University