Jonathan Shohat
Concord,Ontario
Summary
Second-year university student studying Business and IT with extensive experience providing tailored solutions to customers with over a year of experience in customer service and sales roles. Aiming to utilize both my communication skills and technical skills to provide excellent customer service to clients and a memorable experience
Overview
1
1
year of professional experience
1
1
Certification
Work History
Sales Associate
Area Rug Shop
Concord, Ontario
06.2023 - 09.2023
- Provided guidance and information to customers while purchasing rugs using strong communication skills, resulting in increased sales, meanwhile providing customers with the best rug for their needs
- Managed inventory and warehousing, made the inventory easily organized in the system and well-kept
- Processed data entry tasks utilizing Excel to organize inventory effectively to support daily operations.
Service Dispatcher, Sales
FC Locksmith LTD
Concord, Ontario
07.2022 - 12.2022
- Communicated with customers by taking inbound calls to assist with lock issues and was able to provide fast and effective customer service
- Used software to book appointments for clients to assign technicians to assist with appliances, locks and garage repair services, resulting in increased customer satisfaction, limiting problems and confusion
- Collaborated with upper management when an issue escalated, limiting negative customer experience.
Education
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
Toronto, ONSkills
- Problem-Solving
- Organizational Skills
- Interpersonal Communication
- Product Sales
- Customer Service
- Data Entry
- Microsoft Excel
- Microsoft Word
- Inventory Control
- Payment Processing
Websites
Certification
- Google Data Analytics professional certificate, issued by Coursera August 2023 - January 2024
- DataWorks certificate, issued by the Metropolitan Data Science Association October 2023 - December 2023
Timeline
Sales Associate
Area Rug Shop
06.2023 - 09.2023
Service Dispatcher, Sales
FC Locksmith LTD
07.2022 - 12.2022
Bachelor of Commerce - Business Technology Management
Toronto Metropolitan University
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