Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Joshua Shafer

North Hills,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Upbeat Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

The Stone Industry
06.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Associate

In-N-Out Burger
04.2019 - Current
  • Supervised over 12 associates numerous times.
  • Answered telephone inquiries promptly and professionally.
  • Assisted in training new employees on how to use the POS system effectively.
  • Performed daily opening and closing tasks including checking all equipment for proper functioning.
  • Provided accurate information on products and services to customers.
  • Developed strong relationships with clients through effective communication skills.
  • Handled returns of merchandise in accordance with company policy.
  • Greeted customers and provided exceptional customer service.
  • Maintained a clean work area by organizing shelves and removing outdated products from the display case.
  • Investigated customer complaints related to product quality or safety concerns.
  • Identified trends in customer complaints and initiated appropriate corrective action plans.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Education

Some College (No Degree) - Business Administration

Los Angeles Pierce College
Los Angeles

Skills

  • Cash Handling
  • Workplace Safety
  • Creative Problem Solving
  • Complex Problem-Solving
  • Oral Communication
  • Attention to Detail
  • Time Management
  • Quality Control
  • Employee Training Assistance
  • Relationship Building
  • Customer Interaction
  • Customer Service
  • Direct Sales
  • Employee Coaching
  • Sales and Upselling
  • Receiving Support
  • Product Recommendations
  • Product Sales
  • Order and Refund Processing
  • Customer Relations
  • Issue and Complaint Resolution
  • Store Maintenance
  • Product Organization
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Cash register operation
  • Verbal/written communication

Accomplishments

  • Supervised team of 12 staff members.
  • Documented and resolved missing purchased item which led to customer loyalty.
  • Achieved supervisor through effectively helping with running the store.

Timeline

Sales Associate

The Stone Industry
06.2024 - Current

Associate

In-N-Out Burger
04.2019 - Current

Some College (No Degree) - Business Administration

Los Angeles Pierce College

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Joshua Shafer