Jonathan Sabio
Operational Technology Specialist
Calgary
Summary
IT Technical Analyst seeking to transition to Operational Technology (OT), with a strong foundation in networking and system administration, and a developing skillset in cybersecurity. Proven ability to troubleshoot complex issues, optimize systems, and implement secure solutions. Eager to apply technical skills to improve industrial processes and enhance system reliability
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
IT TECHNICAL ANALYST
Strathcona-Tweedsmuir School
09.2018 - Current
- Administers endpoint management services (Ivanti Endpoint Manager and Microsoft Intune), including software deployment package and operating system image creation
- Collaborates alongside the network administrator with network configuration, proactively maintaining device connectivity, and efficiently resolving network-related disruptions to ensure smooth communication between workstations and servers
- Administers organizations' endpoint detection and response service-SentinelOne, including application whitelisting and removal of unauthorized applications
- Manages the full lifecycle of end-user devices, including setup, configuration, and ongoing maintenance of workstations, mobile phones, and tablets
- Provides comprehensive helpdesk support, including IT hardware diagnostics and repairs, issue resolution, and application support, ensuring minimal disruption to user productivity
- Streamlines the documentation process by encoding all user-reported issues in Fresh Service, enhancing knowledge sharing across the organization
Supervisor
Chicken-on-the-Way
11.2017 - 07.2020
- Conducted new hire training for food preparation/storage protocols, safety guidelines, inventory procedures, and managed daily cash reconciliation
- Consistently delivered exceptional customer service in-store and via phone
HELPDESK SUPPORT SPECIALIST
Cardel Homes
04.2017 - 09.2018
- Provided in-person desktop support to all Cardel Homes employees at the central Calgary office and on-site show homes
- Remotely assisted all the employees of Cardel Homes (in Calgary, Ottawa, Denver, and Tampa) by providing over-the-phone support, through Freshdesk (ticketing system), and with TeamViewer
- Aided the Cardel Homes IT department during the migration of all IT infrastructure to Azure
Baker
Tim Hortons
07.2014 - 02.2017
- Prepared food items in accordance with proper handling guidelines and health codes, and managed product procurement and organization in storage
- Oversaw equipment maintenance (ovens, stoves), and maintained documentation of temperature logs, production, and waste
JUNIOR SMT MACHINE OPERATOR
Innovative Manufacturing Source Inc.
01.2013 - 05.2013
- Defined job specifications from manufacturing information, reconciled kit and BOM component discrepancies, and optimized machine performance through pre-production adjustments and programming
- Checked each fully built boards before running it thru the oven to resolve any issues and to lessen post-oven errors
- Recorded production discrepancies in manufacturing documentation to support defect reduction in subsequent runs
Education
Certificate as Network Technician -
Southern Alberta Institute of Technology
Calgary, Alberta 10.2015 - 04.2016
B.S. - Electronics Engineer
Mapua University
07.2006 - 02.2011
Skills
Scripting
Customer support
Support documentation
Teamwork and collaboration
Problem-solving abilities
Multitasking
undefinedWebsites
Certification
IPC-A-610 (Acceptability of Electronic Assemblies) Training and Certification Program, Innovative Manufacturing Source Inc., 01/01/13, 12/01/13
Timeline
IT TECHNICAL ANALYST
Strathcona-Tweedsmuir School
09.2018 - Current
Supervisor
Chicken-on-the-Way
11.2017 - 07.2020
HELPDESK SUPPORT SPECIALIST
Cardel Homes
04.2017 - 09.2018
Certificate as Network Technician -
Southern Alberta Institute of Technology
10.2015 - 04.2016
Baker
Tim Hortons
07.2014 - 02.2017
JUNIOR SMT MACHINE OPERATOR
Innovative Manufacturing Source Inc.
01.2013 - 05.2013
B.S. - Electronics Engineer
Mapua University
07.2006 - 02.2011
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