NEHA SHARMA
Technical Business System Analyst
Brampton,ON
Summary
Over 9 years of experience in IAM/IGA, Cybersecurity, and enterprise systems consulting. AWS Certified Solutions Architect and ITIL v4 Foundation certified professional with proven success implementing and managing IAM solutions for 25+ clients. Skilled in guiding complex business requirements and solution design discussions, leading Agile/Scrum rituals, and facilitating requirements gathering in both Agile and waterfall models, coordinating cross-functional teams, managing priorities, and driving continuous process improvement to deliver secure, efficient, and compliant solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Business System Analyst
Infobase Solutions
Toronto, ON
09.2024 - Current
- Work closely with VPs, Directors, and business partners to guide formulation of complex requirements and solution design discussions.
- Participate in Agile/Scrum rituals (Sprint Planning, Daily Scrums, Sprint Reviews, Retrospectives) and lead requirements gathering sessions in the projects.
- Coordinate cross-functional tasks to document workflows, reporting requirements, and system specifications; work with project managers, vendors, and technical teams for accurate execution.
- Manage competing requests, ensuring timely delivery of artifacts with quality.
- Identify opportunities to simplify and digitize processes, leading continuous improvement initiatives aligned with organizational goals.
- Maintain API inventory, document version differences, and support MFA implementation to strengthen security. Document API upgrade process and governance documentation.
- Produce technical documentation, meeting summaries, and weekly progress reports; manage ServiceNow tickets for incidents and change requests.
IAM Senior Consultant / TBSA
AlertEnterprise Inc.
Toronto, ON
10.2023 - 11.2023
- Designed and implemented access controls, provisioning, RBAC, and full identity lifecycle (onboarding, offboarding, modifications).
- Led JML and certification process design (on-prem/cloud), reducing risk exposure by 20%.
- Customized certification for regular access reviews and audits; documented IAM processes for audit readiness.
- Refined aggregation rules for 15 applications, reducing access incidents by 25%.
- Onboarded 20+ applications into SailPoint IIQ, collaborating with cross-functional teams.
IAM Senior Security Consultant / TBSA
SeLion Inc.
Mississauga, ON
04.2022 - 09.2023
- Launched SAML-based SSO and PingID integrations, reducing login time by 50%.
- Coordinated upgrades and debugging, reducing downtime by 60% and user-reported issues by 40%.
- Conducted penetration testing validation, improving system stability by 30%.
- Delivered training to 50+ users and administrators, lowering security incidents by 40%.
- Partnered with business stakeholders to align IAM solutions with organizational goals.
IAM Senior Security Analyst / TBSA
AlertEnterprise Inc.
Toronto, ON
07.2021 - 03.2022
- Supported IAM implementations across many major projects, reducing timelines by 25% and improving efficiency by 15%.
- Advocated product improvements, increasing adoption by 30% and customer satisfaction by 25%.
- Leveraged JIRA/Confluence/Bugzilla to reduce unresolved defects by 30%.
- Enhanced training sessions for new team members, improving onboarding effectiveness.
Education
Postgraduate Certificate - Project Management
Conestoga College
Kitchener, ONMSc - Information Technology
IndiaBachelor of Computer Applications -
IndiaDiploma - Software Engineering
IndiaSkills
- Identity & Access Management
- IGA
- JML
- Certification
- RBAC
- PAM
- Provisioning
- Orphan account remediations
- Agile
- Waterfall Delivery
- Requirements gathering
- Backlog refinement
- Sprint planning
- Daily scrums
- Sprint reviews
- Retrospectives
- Solution Design
- Collaboration
- Partnering with business stakeholders
- Project managers
- Vendors
- Technical teams
- Process Improvement
- Simplification
- Digitization
- Automation
- Continuous improvement initiatives
- Organizational goals
- Authentication
- SSO
- SAML
- OAuth
- OpenID Connect
- Ping
- Okta
- ADFS
- MFA
- Platforms
- Tools
- AWS
- ServiceNow
- JIRA
- Confluence
- Bugzilla
- Tomcat
- JBoss
- WebLogic
- WebSphere
- Databases
- Scripting
- Oracle
- MS SQL
- MySQL
- PL/SQL
- PowerShell
- Java
- JavaScript
- Spring Boot
- PowerBI
- Testing
- Quality Assurance
- Regression
- Integration
- UAT
- Smoke testing
- Logs analysis
- Incident management
- Excel
- Visio
- PowerPoint
- Copilot
- MS Dynamics 365
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- Process documentation
- Database design
- Report preparation
- User acceptance testing
- Functional specifications
- Software development life cycle
- Technology implementation
- Stakeholder relations
- Business intelligence tools
- Research and analysis
- Production support
- Business process modeling
- Root-cause analysis
- Requirements definition
- Agile expertise
- SQL proficiency
- Documentation
- Software testing
- Integration
- UAT
- Smoke testing
- Logs analysis
- Incident management
- Excel
- Visio
- PowerPoint
- Copilot
- MS Dynamics 365
- Cross-functional collaboration
- Gap analysis
- Workflow Analysis
- Process documentation
- Database design
- Report preparation
- User acceptance testing
- Functional specifications
- Software development life cycle
- Technology implementation
- Stakeholder relations
- Business intelligence tools
- Research and analysis
- Production support
- Business process modeling
- Root-cause analysis
- Requirements definition
- Agile expertise
- SQL proficiency
- Documentation
- Software testing
Certification
- AWS Solutions Architect Professional
- ITIL v4 Foundation
Accomplishments
- Spearheaded requirements gathering with business stakeholders to define AE integration approach, boosting app onboarding efficiency by 40%.
- Engineered orphan account remediation process, tagging 90,000+ accounts across 350+ applications, reducing security risks by 30%.
- Orchestrated PIAM implementation for HR lifecycle and access card operations, cutting processing time by 30%.
- Led JML and certification process design, ensuring timely revocation and compliance, reducing risk exposure by 20%.
- Championed Agile solution design and backlog refinement sessions, aligning technical delivery with business needs and improving sprint outcomes.
Earlier Roles
AlertEnterprise Inc., Dell Technologies, HCL Technologies, Wipro (2011-2021)
Languages
English
Full Professional
Timeline
Technical Business System Analyst
Infobase Solutions
09.2024 - Current
IAM Senior Consultant / TBSA
AlertEnterprise Inc.
10.2023 - 11.2023
IAM Senior Security Consultant / TBSA
SeLion Inc.
04.2022 - 09.2023
IAM Senior Security Analyst / TBSA
AlertEnterprise Inc.
07.2021 - 03.2022
MSc - Information Technology
Bachelor of Computer Applications -
Diploma - Software Engineering
Postgraduate Certificate - Project Management
Conestoga College