Jonathan Perez
San Francisco
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Shoe Palace
San Francisco, CA
01.2025 - Current
- Supervised daily operations, ensuring efficient store performance and excellent customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team effectiveness.
- Analyzed sales data to develop strategies that improved inventory management and reduced discrepancies.
- Implemented visual merchandising standards, resulting in an engaging shopping environment for customers.
- Managed employee schedules, optimizing workforce allocation to meet peak business demands.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels within the store.
- Implemented inventory management processes, reducing stock discrepancies and improving accuracy.
- Controlled store inventory and reviewed cash handling and operations reports.
Sales Lead
Shoe Palace
San Francisco, CA
09.2022 - 10.2023
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring visual merchandising standards were met.
- Collaborated with team members to achieve sales goals and optimize inventory management.
- Provided knowledgeable recommendations on footwear features and benefits to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Led team in achieving sales targets through effective coaching and training.
Education
High School Diploma -
Galileo Academy of Science And Technology
San Francisco, CA05-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Team motivation
- Staff supervision
- Task delegation
- Workload management
- Retail operations
- Team building
- Strategic planning
- Orientation and training
- Team collaboration
- Multitasking and organization
- Inventory management
- Product and service sales
- Customer service and satisfaction
- Teamwork and collaboration
- Computer skills
- Organizational skills
Languages
English
Spanish
Timeline
Assistant Manager
Shoe Palace
01.2025 - Current
Sales Lead
Shoe Palace
09.2022 - 10.2023
High School Diploma -
Galileo Academy of Science And Technology