Jonathan Novielli
Kingsburg,CA
Summary
Experienced operations professional with a proven track record in operational management. Ready to optimize business performance and implement process improvements. Fosters an environment to drive organizational success. Known for reliability, adaptability, and dedication to achieving targeted results. Proficient in strategic planning and operational efficiency, well-equipped to enhance the overall effectiveness of any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Leaffilter Gutter Protection
01.2022 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist Installation and maintain excellent customer service.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
- Hire, Train, Maintain, Motivate, and Repeat the process as needed
- Manage Approximately 40+ Incoming emails, Phone calls, and texts daily from Customers, Corporate, Installation, and Representatives in the field.
Regional Sales Trainer
LeafFilter
04.2021 - 02.2022
- Reduced employee turnover by fostering a supportive and inclusive learning environment for new hires.
- Delivered high-quality training solutions on a consistent basis.
- Enhanced team performance by providing ongoing coaching and support to Operation Managers and Sales Representatives.
- Championed a culture of continuous improvement within the organization by promoting best practices in sales techniques, communication skills, and customer engagement strategies.
- Boosted regional sales by developing and implementing effective training programs for sales representatives.
- Trained and mentored 40 new personnel throughout California.
Sales Associate
Leaffilter
01.2019 - 01.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Developed strong rapport with customers and created positive impression of business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Provided positive first impressions to welcome existing, new, and potential customers.
VP of Sales
American Solar Company
01.2018 - 01.2021
- Starting company and building sales team
- Working with companies like Sunrun, Sunpower, and some local solar companies to achieve sales goals
- Implemented CRM system to better track client interactions, improving overall customer service quality and satisfaction levels.
- Managed sales teams effectively, providing clear goals and performance feedback to drive success.
Sales Manager
Valley Solar Solutions
01.2015 - 01.2018
- Growing the company from 0 sales reps to 15 reps within a year
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Education
High School Diploma -
Reedley College
Reedley, CA03.2025
Skills
- Creativity
- Leadership
- Organization
- Problem Solving
- Team Work
- Sales Driven
- Goal setting
- Operations management
- KPI tracking
- Customer service
- Staff training
- MS office
Accomplishments
- Promoted to Regional Sales Manager after 3 years with the company.
- Implemented a sate-wide, comprehensive training program for all sales team members.
- Promoted to Operations Manager after 11 successful Months in the Regional Sales position.
- Supervised team of 25 staff members.
Certification
- California State License Board (HIS)
- CA Driver's License
- Microsoft Office Specialist (MOS) Certification
- Salesforce Certified
Languages
English
Native or Bilingual
Timeline
Operations Manager
Leaffilter Gutter Protection
01.2022 - Current
Regional Sales Trainer
LeafFilter
04.2021 - 02.2022
Sales Associate
Leaffilter
01.2019 - 01.2021
VP of Sales
American Solar Company
01.2018 - 01.2021
Sales Manager
Valley Solar Solutions
01.2015 - 01.2018
High School Diploma -
Reedley College
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