Jonathan McIntosh
Winnipeg
Summary
Driven IT professional with a passion for enhancing IT systems and driving technological advancements. Skilled in managing Microsoft 365 Exchange, administering mailboxes, configuring mail flow rules, and optimizing spam filters. Proficient in ITIL service management, coordinating with third-party vendors, handling escalations, and maintaining service-level agreements. Experienced in monitoring network devices with PRTG, proactively identifying performance issues, and partnering with ISPs to restore connectivity. Adept at troubleshooting printers over IP/TCP, adjusting server configurations, and resolving hardware and software issues using Command Prompt and PowerShell. Committed to delivering high-quality service, fostering efficiency and innovation, and improving user experiences throughout all facets of technology support and administration.
Overview
6
6
years of professional experience
Work History
Information Technology Analyst
Arbor Memorial Inc.
05.2021 - Current
- Managed user accounts, groups, and security permissions within on-premises Active Directory Domain Services (AD DS) and Microsoft Entra ID (formerly Azure Active Directory). Assigned share- and NTFS-level permissions to ensure proper access control and compliance with organizational policies.
- Troubleshot network printers utilizing IP/TCP protocols through an admin portal.
- Configured and managed mailboxes, distribution groups, and shared mailboxes to optimize email operations.
- Administered mail flow rules, spam filters, and quarantine settings, improving overall system security and reliability.
- Coordinated with third-party vendors to ensure timely service delivery in alignment with established SLAs.
- Logged, prioritized, and resolved incidents using ITIL-based service desk practices.
- Monitored switches and routers using PRTG to proactively identify performance and connectivity issues and collaborated with ISPs to diagnose and resolve outages, ensuring minimal downtime.
- Diagnosed and resolved a wide range of PC issues, including hardware malfunctions and software errors, ensuring minimal user downtime.
- Utilized Command Prompt and PowerShell for advanced troubleshooting and system management.
IT SharePoint Administrator
Nine Circles Community Health Centre
09.2019 - 04.2021
- Managing user accounts and giving Share & security level permissions on SharePoint Manager 2013 and 2007 as well as auditing user activity when operational issues occur.
- Performed basic and intermediate Offsite/Remote technical support as needed to clients.
- Ensured eConsult MB providers, specialist, and stakeholders are routinely updated in the case of service-related problems.
- Supported the eConsult MB research committee in the ongoing development, improvement, and maintenance of a high-quality service for its users.
- Experience providing computer-related technical support over the phone or via email in a helpdesk environment.
- Experience working independently with minimal supervision and/or in a virtual team environment.
IT Technician
Harak Consulting Inc.
03.2019 - 07.2019
- Diagnosed and resolved end-user network or local printer problems, PC hardware problems and e-mail, Internet, WLAN, and local-area network access problems.
- Performed onsite Technical Support as needed to clients.
- Maintained a high standard of organization and cleanliness at client sites – cleaning systems, cable organization, etc. disposal of equipment.
Education
Business Information Technology Diploma - Information Technology
Red River College
Winnipeg, Canada 12-2018
Skills
Microsoft Dynamics 365 Business Central
Azure Active Directory
Windows Administration
PowerShell
Ticketing Systems
Cisco Systems Products
Computer Repair
ITIL
Cloud Computing
IT Documentation
Analytical Skills
Languages
English
Native or Bilingual
Timeline
Information Technology Analyst
Arbor Memorial Inc.
05.2021 - Current
IT SharePoint Administrator
Nine Circles Community Health Centre
09.2019 - 04.2021
IT Technician
Harak Consulting Inc.
03.2019 - 07.2019
Business Information Technology Diploma - Information Technology
Red River College
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