Desired Job Title
GTP/Support Team LeadBrand AssociateWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Calgary, Canada
Open to relocation: Yes
Open To Work
Verified
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Jonathan Diggs
Calgary,Canada
Work Preference
Summary
Cyber Security Specialist with extensive expertise in maintaining organizational security and efficiency. Demonstrates strong leadership and team-building skills, with a proven track record in customer service and inventory management. Committed to fostering a secure and collaborative environment while continually enhancing technical capabilities and customer satisfaction.
Support professional prepared to deliver impactful results through effective team leadership and strategic problem-solving. Extensive experience in optimizing support processes and boosting team productivity. Known for fostering collaboration and adapting to changing needs, while excelling in communication and critical thinking.
Overview
9
9
years of professional experience
Work History
GTP/Support Team Lead
Fed Ex
Calgary
05.2019 - Current
- Oversee shipment processing, ensuring accurate inventory management and storage.
- Coordinate returns to suppliers, optimizing logistics and reducing processing times.
- Maintain organized and clean workspaces, enhancing operational efficiency.
- Manage markdowns and signage updates, ensuring accurate promotions and pricing.
- Streamline back-of-house operations, improving workflow and team collaboration.
Brand Associate
old navy
Calgary
02.2017 - 06.2018
- Facilitated customer engagement through tailored product recommendations, significantly enhancing overall shopping experiences.
Education
Cyber Security Specialist Diploma -
CDI College
Edmonton West07-2025
Skills
- Customer Service (Experienced)
- Team Building (Experienced)
- Leadership (Experienced)
- Organization (Experienced)
- Malware Analysis (Beginner)
- Data Protection (Beginner)
- Network Security (Skillful)
- Penetration Testing (Beginner)
- Network troubleshooting
- Customer service
Interests
playing basketball, Weightlifting, Jogging, Hiking, Outdoor activities
ACHIEVEMENTS
- Most Valuable Player - Senior Boys' Football Father Lacombe High School game winner award (2012)
- Most Valuable Player – Junior Boys' Basketball Father Lacombe High School game winner award (2011)
Timeline
GTP/Support Team Lead
Fed Ex
05.2019 - Current
Brand Associate
old navy
02.2017 - 06.2018
Cyber Security Specialist Diploma -
CDI College