Summary
Overview
Work History
Education
Skills
Timeline
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Omolabake Ganiyu

Summary

With over 6 years of experience in customer service and technical support, specializing in problem-solving and team leadership. Demonstrates expertise in inventory management and staff training, consistently achieving high customer satisfaction rates. Committed to leveraging strong analytical skills and innovative thinking to enhance operational efficiency and customer engagement.

Overview

8
8
years of professional experience

Work History

Technical Support Representative

Concentrix
11.2023 - Current
  • Resolved an average of 30+ technical queries daily, utilizing diagnostic tools and knowledge of IT systems to achieve a customer satisfaction rate of 92%
  • Deliver Solutions to complex technical challenges, showcasing problem-solving and analytical thinking
  • Promoted from Level 1 to Level 2 business line within six months due to consistent impressive performance
  • Train team members and contribute to knowledge sharing within the team
  • Recognized as Top Performing Employee for Q4 2024
  • Managed and resolved over 30 customer phone calls per day by leveraging advanced diagnostic tools, resulting in 95% resolution rate within first contact

Assistant Manager

Urban Planet
08.2018 - 08.2020
  • Organized promotional events and in-store demonstrations, increasing customer engagement by 15% and driving a notable spike in foot traffic for special sale periods
  • Created an environment for ongoing quality customer service for all customers
  • Assisted customers and handled all complaints in absence of the store manager
  • Executed visual merchandising strategies aligned with head office standards, boosting store foot traffic by 15%
  • Handled weekly scheduling and finalizing of payroll in absence of store manager
  • Supervised daily operations, ensuring seamless functionality and a 20% increase in operational efficiency by implementing advanced stock management tools and staff rotation systems

Keyholder

Labels
05.2017 - 08.2018
  • Analyzed customer needs, resulting in a 25% increase in upsells to higher-value products within six months
  • Maintained a regular customer base and developed lucrative new customer relationships
  • Undertook running the store in the absence of the store manager
  • Developed training materials that enhanced team communication skills, resulting in a 20% increase in sales
  • Conducted cycle counts for 5,000+ inventory items, reducing discrepancies by 30% within six months
  • Used guidelines provided by head office to maintain and ensure a consumer focused visual display of merchandise

Education

Bachelor of Arts - Psychology

University of Manitoba
Winnipeg, MB
04-2027

Skills

  • Technical Support (Experienced)
  • Customer Service (Experienced)
  • Problem Solving (Experienced)
  • Troubleshooting (Experienced)
  • Team Leadership
  • Inventory Management (Skillful)
  • Issue Resolution (Experienced)

Timeline

Technical Support Representative

Concentrix
11.2023 - Current

Assistant Manager

Urban Planet
08.2018 - 08.2020

Keyholder

Labels
05.2017 - 08.2018

Bachelor of Arts - Psychology

University of Manitoba

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Omolabake Ganiyu